Communications & Change Consultant Onsite

NTT DATA is looking for a Communications & Change Consultant for a UN agency in Geneva. This role is to support its digital transformation efforts—particularly in the areas of AI adoption, low‑code platforms, and innovation through the Digital Lab.

Start date:

As soon as possible

Duration:
Until December 2026, with possible extension

Contract type:
Freelance / Consultant

As the organization accelerates its adoption of emerging technologies, this role will ensure staff understand, embrace, and benefit from new digital solutions. You will shape communication strategies, lead change management activities, and strengthen the visibility of the Digital Lab as a key driver of innovation.

• Develop and deliver multi-channel communication strategies
• Translate complex concepts (AI, low-code, etc.) into clear, engaging content
• Produce newsletters, blog posts, presentations, and internal webinars

• Lead structured change initiatives
• Build stakeholder engagement plans, impact assessments, and resistance strategies
• Develop training materials and support training delivery
• Promote innovation initiatives, campaigns, experiments, and proofs of concept
• Build user stories and success narratives
• Facilitate feedback loops between business units and the lab team

• Drive awareness around AI tools such as Copilot, ChatGPT, and Agentic AI
• Produce onboarding resources, playbooks, and self-service support content
• Support deployment plans and adoption activities
• Identify adoption barriers and propose solutions

• Track and report on communication effectiveness
• Assess change readiness and engagement levels
• Provide updates to leadership and project sponsors

• Excellent written and verbal communication skills
• Ability to create clear, compelling narratives for non-technical audiences
• Experience managing campaigns across digital channels

• Proficiency with change methodologies
• Strong stakeholder analysis and management skills
• Experience leading workshops and readiness assessments
• Familiarity with AI technologies, particularly generative AI
• Understanding of low-code/no-code platforms
• Ability to collaborate with both technical and non-technical teams
• Experience working in agile environments
• Ability to support IT/digital deliveries from a change perspective
• Comfortable navigating ambiguity and shifting priorities

NTT DATA, part of the global NTT Group, is a trusted innovator delivering IT and business services worldwide. With operations in more than 50 countries, we help clients move confidently into the digital future through consulting, industry solutions, business process services, and IT modernization.