Senior Consultant – Modern Airline Retailing

Employment Type:

Fixed Term Contract
Contract Duration: 21 months

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do:
  ONE IATA - We collaborate across teams,
  TRUSTED - We do the right thing,
  INNOVATIVE - We make tomorrow better,
  INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

You will be reporting to the Senior Manager, Consulting and Certifications in direct line. You will be working alongside a brilliant team of highly talented Consultants and Subject Matter Experts from diverse culture, backgrounds, and nationalities. The position will be based in Geneva, Switzerland.

• Shape and grow the MAR consulting service catalogue, crafting proposals (, Distribution Strategy, MAR Transition, among others) and building a pipeline.
• Lead client engagements: run diagnostics, define target architectures (Offers, Orders, Payments), and design phased transition roadmaps.
• Facilitate workshops on Ancillary Products, Dynamic Offers, and readiness planning.
• Manage projects end-to-end—scope, timelines, stakeholder coordination, risk management—ensuring deliverables align with IATA governance and client value.
• Collaborate with the Offers & Orders team to stay current on standards, co-develop proposals, and contribute to MAR thought leadership (webinars, white papers).

• You have 8+ years in airline distribution, PSS, or revenue management, with hands-on experience in MAR, including NDC, Offers and Orders and Payments. A good understanding of Agentic AI is an asset.
• You have strong business development capabilities, including shaping consulting value propositions, developing proposals, identifying client needs, nurturing senior stakeholder relationships, and contributing to revenue growth through opportunity spotting and pipeline building.
• You’re skilled at structured problem-solving, workshop facilitation, and executive communication.
• You can translate standards into pragmatic roadmaps, with strong technical literacy in APIs, schemas, and dynamic offers.
• You’re vendor-neutral, outcome-driven, and comfortable working across cultures—ready to travel internationally as needed.
• You hold a university degree in Aviation, Industrial or Systems Engineering, Computer Science or Software Engineering, Business Administration, Economics or related fields (advanced degree preferred), have excellent English (other languages a plus), and are curious about emerging tech like Agentic AI.

Travel Required:

30%

Learn more about IATA’s role in the industry, our benefits, and the team at . We are looking forward to hearing from you!