ERP Program Manager

Employment Type

Permanent

(not specified)

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• ONE IATA – We collaborate across teams
• TRUSTED – We do the right thing
• INNOVATIVE – We make tomorrow better
• INCLUSIVE – We embrace diverse perspectives

With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.

Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family‑friendly policies.

We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.

We promote work‑life balance with flexible work options, including remote and hybrid work, a generous ‘work from abroad’ policy, and you get your birthday off!

Reporting to the I&D Global Head of PMO, and collaborating with stakeholders across IATA I&D and IATA Corporate Service teams, the ERP Program Manager oversees the ERP Replacement program delivery, guided by the approved Business Case and decisions from Executive sponsors. The successful candidate will engage with both internal and external stakeholders to ensure deliverables meet the defined scope, time, and budget.

Coordination with various departments is essential to ensure program compatibility and resource engagement as needed.

• Direct and coordinate program activities in alignment with ERP roadmaps alongside the ERP Implementation Lead and the Business Transformation Lead.
• Validate program artifacts and deliverables in collaboration with the ERP Implementation Lead and the Business Transformation Lead.
• Review work plans, iterations, or phases, and coordinate the recruitment of resources.
• Responsible for managing risks across the program/portfolio of projects.
• Manage and track dependencies across the program/portfolio of projects.
• Provide regular reporting to sponsors and Project Owners by ensuring consistent reporting templates and minutes.
• Ensure all deliverables of the change management strategy (both Business and Technical) are in place.
• Collaborate with internal stakeholders and external service providers to ensure timely, on‑budget, and accurate production and review of deliverables.
• Secure operational readiness management (internal: FAQs, training; external: awareness campaigns, videos, training).

• University degree with a focus on Project Management, complemented by expertise in quality tools such as Root Cause Analysis.
• 10+ years of experience leading complex, cross‑divisional, and regional IT programs with proven success in delivery.
• Specialized in ERP Transformation and other large‑scale strategic IT initiatives driving organizational change.
• Outstanding presentation and data visualization skills, leveraging PowerPoint and Power BI to communicate insights to senior management.
• Strong leadership and stakeholder management abilities, adept at motivating teams, resolving conflicts, overcoming resistance, and fostering solution‑oriented collaboration.
• Highly adaptable team player with multicultural awareness, exceptional time and budget management, and fluent English communication (additional languages are an asset).

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