Application Support Analyst

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Why Choose Bottomline?

Join a company with a proven track record in revolutionizing business payments and cash management, supporting a global client base, and fostering a culture of growth and innovation.

THE ROLE :

The Application Support Analyst will play a key role in ensuring customer satisfaction by troubleshooting technical issues, providing timely and accurate feedback, and supporting our software solutions and platforms.

We operate in a hybrid work model, with 3 days per week in the office.

HOW YOU WILL CONTRIBUTE :

QUALIFICATIONS :

Knowledge & Experience

• Experience with Linux operating systems and scripting.
• Understanding of ITIL processes; ITIL 4 foundation certification is a plus.
• Proficiency in SQL queries.
• Experience with knowledge base management using KCS methodology.
• Knowledge of the Fintech environment is advantageous but not required.

Personal Attributes

• Strong analytical and problem-solving skills.
• Ability to prioritize and execute tasks effectively in high-pressure situations.
• Exceptional customer service skills.
• Experience working collaboratively in a team environment.
• Rigorous, methodical, and organized approach.
• Sense of responsibility, especially relevant to the banking industry.
• Excellent oral and written communication skills.
• Highly self-motivated and goal-oriented.
• Ability to multitask effectively.

Formal Education & Certification

• University degree in IT or a related field such as Engineering, with 2-4 years of relevant experience.

Languages

Fluency in English is required; proficiency in German or Swiss-German is mandatory.

Only applications matching the required skills will be considered.