WIPO A Business Analyst

The World Intellectual Property Organization (WIPO), a specialized agency of the United Nations, plays a central role in shaping the global intellectual property (IP) ecosystem. Through its work, WIPO supports innovation, creativity, and economic development by helping countries and organizations protect and manage intellectual property rights worldwide. One of its flagship systems is the Patent Cooperation Treaty (PCT), which simplifies the process of seeking patent protection across multiple countries.

To strengthen and modernize this critical system, WIPO is currently recruiting a Business Analyst (P3) for its PCT Business Demand Management Section
, based in Geneva, Switzerland
. This role presents a unique opportunity for experienced professionals to work at the intersection of business analysis, information technology, and international intellectual property administration—while contributing to a truly global mission.

The position is located within the PCT Business Development Division
, under the PCT Services Department of WIPO’s Patents and Technology Sector
. This division is responsible for developing proposals that improve the PCT system, including enhancements to its legal framework, operational procedures, business processes, and supporting IT systems.

As patent filing volumes increase and digital transformation accelerates, the need for robust, integrated, and user-centered IT solutions has never been greater. This is where the Business Analyst plays a critical role—ensuring that evolving business needs are accurately translated into effective and secure software solutions.

The primary purpose of the Business Analyst position is to analyze business needs and define requirements for IT systems that support the processing of international patent applications. These systems serve a wide range of stakeholders, including applicants, national and regional patent offices, and third-party service providers.

The role goes beyond traditional business analysis. It involves strategic planning, cross-system analysis, and close coordination with both business and technical teams. The incumbent ensures that newly developed or enhanced IT tools align with operational requirements, comply with PCT legal and security standards, and ultimately improve the user experience for all stakeholders.

The Business Analyst will be entrusted with a broad and impactful set of responsibilities, including:

• Strategic IT and Process Analysis: Conducting in-depth analyses of PCT IT requirements and identifying opportunities for business improvement through streamlined end-to-end processes and better use of structured data.
• Business Process Enhancement: Reviewing PCT operational procedures and designing enhancements that improve efficiency, quality, and customer satisfaction, both internally and externally.
• Stakeholder
  
  Collaboration:
  
  Working closely with multiple divisions—such as PCT Operations, Legal and User Relations, Translation, Finance, and other WIPO registries—to assess evolving needs and evaluate the impact of proposed system changes.
• Customer-Centered Service Design: Promoting a culture of high-quality, client-focused service by identifying user needs, recommending best practices, and proactively addressing potential service issues.
• Requirements Definition and Specifications: Drafting detailed business requirements and functional specifications for PCT IT systems, ensuring compliance with strict security and confidentiality standards.
• System Development and Testing: Collaborating with WIPO’s Information and Communication Technology Department (ICTD) on prototyping, user testing, validation, and implementation of IT solutions.
• Training and Knowledge Sharing: Delivering training sessions and webinars on systems such as ePCT to PCT Member States, applicants, agents, and internal staff, and supporting capacity-building initiatives.
• Data Analytics and Performance Monitoring: Contributing to data-driven decision-making by defining key performance indicators (KPIs), monitoring user engagement and service metrics, and recommending improvements based on…