Assistant; e Gouvernant; e Général; e

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A landmark on lake Geneva since 1834. With enchanting views of the lake and the snow‑capped Alps in the distance as well as the Old Town, Geneva’s first hotel remains the first choice of sophisticated travellers and world statesmen. Come and unwind from your day with a treatment at our rooftop Spa, and build connections with colleagues over Italian gastronomy at Michelin‑starred Il Lago before retreating to your Pierre‑Yves Rochon‑designed room for a good night’s sleep.

Four Seasons Hotel des Bergues Geneva blends a revitalized sense of history with warm and genuine personal service in the very heart of the city.

L'Hotel four seasons is the first hotel of Geneve, monument of contemporary and classical decor, located on the lake, the old town and the famous Banques quarter with a magnificent view of the Jet d’Eau. A modern Spa and a dynamic F&B operation complete the exceptional service provided by our extraordinary team.

Le Service Gouvernante a pour finalité l’entretien des espaces clients et back office dans le respect de la qualité de service et est en charge du confort des clients. L’Assistant(e) seconde la/le Gouvernant(e) Général(e) dans sa mission d’encadrement du service des Gouvernantes et doit s’assurer de la bonne application de l’ensemble des procédures de son service. Il/elle supervise les différents projets et leur bon déroulement avec les Assistant(e) s de Direction et veille à ce que chacun des membres de son équipe ait la formation requise pour effectuer son travail dans des conditions optimales.

Il travaille avec son Chef de Service, la Gouvernante Générale ainsi qu’avec l’ensemble des départements de l’hôtel. Il doit effectuer son travail conformément aux standards de notre compagnie, prêter attention aux besoins des clients et essayer de dépasser leurs attentes. L’Assistant(e) doit être qualifié(e) et expérimenté(e) en matière d’organisation et de service, faire preuve d’un très bon esprit d’équipe, avoir une excellente présentation et de bonnes compétences relationnelles pour diriger et encadrer son équipe.

• Gérer et encadrer l’équipe du Service Gouvernante sous sa responsabilité propre afin d’offrir aux clients un service agréable, efficace et professionnel conformément aux Standards Four Seasons.
• Etre responsable de la préparation des chambres pour la clientèle VIP.
• Animer les différents briefings de la journée avec les Femmes de Chambres, les Equipiers et les Gouvernant(e) d’étages.
• Organiser la journée en fonction des priorités (profil des clients, planification des interventions techniques…)
• Vérifier le bon déroulement du travail de son équipe.
• Gérer le suivi des plaintes…