Reservations & Communications Agent

Location: Genf

The Reservations & Communications Agent is responsible for managing guest reservations and handling all incoming communications to ensure a seamless and personalized experience. This role requires strong knowledge of hotel products, services, and special offers, mastery of reservation procedures and systems, and a consistently courteous, professional, and warm approach. Upholding Four Seasons Core Standards and service culture is essential.
** Required Qualifications
** Proficiency in  Familiarity with
** Communication:
** Pleasant, professional telephone manner; clear written communication skills.
** Service & Sales:
** Ability to articulate hotel features to maximize conversion; strong customer focus.
** Professionalism:
** High integrity, discretion, and ability to perform under pressure; strong teamwork.  Ability to work varied schedules, including
** Core Responsibilities*
* ** Reservations Management
** Capture sales from incoming reservations calls and messages; convert inquiries through confident product knowledge and persuasive communication. Articulate and position the hotel’s features, benefits, and value to close bookings. Perform other tasks or projects as assigned by hotel management or the Reservations Manager. Uphold and master the
** quality standards
** related to the role.
** These tasks are indicative, not exhaustive. Duties, responsibilities, and activities may change at any time with or without notice.*
* ** I acknowledge that I have read and understood that I am required to fulfill the responsibilities outlined in this job description.
** Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of
-the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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