Client Lifecycle Management Analyst - Quality Assurance

Overview

The Opportunity:

Client Lifecycle Management Analyst - Quality Assurance. Being part of HSBC in Switzerland, you’ll help evolve and grow our business. The appointed individual will manage the Quality Assurance for Periodic Reviews and Account Opening for PBRS Guernsey Branch. The individual will have oversight to ensure quality onboarding and periodic reviews performed and support the correct remedial action taken in line with the Banks’ attitude to risk.

Additionally, the appointed individual will perform ad-hoc controls related to PBRSG CLM activities to ensure correct application of procedure(s) and data capture in the systems. These activities will lead the individual to analysing client documentation gathered by Relationship Managers in the UK and in Channel Island along with reviewing the Quality of screening and Control operated by offshored KYC operations.

Are you interested? Do you have a working knowledge of Anti Money Laundering, regulatory compliance and controls within the banking and financial services industry? Do you enjoy to be part of a cohesive team? If you answered yes to any of these questions, we want to hear from you!

What you will do:

The role holder will work closely with PBRSG (PBRS - Guernsey Branch) CLM Teams to ensure completion at required quality standards. This role includes an element of coaching and training of Customer Due Diligence (CDD) based on trends from Quality Assurance to maintain compliance, sharing best practices in order to drive improvements in customer service, quality and consistency against standards and frameworks, performing diverse set of controls.

The role holder will use the appropriate internal and Global frameworks: CDD Global Standards and Financial Crime Compliance (FCC) related activities, including the completion of Enhanced Due Diligence, Sanctions and recognition of High Risk/SCC accounts. The role holder will review a sample of completed Onboarding and Periodic Reviews to ensure all areas of risk and financial crime risk are considered by the business and CLM Teams / Relationship Managers and work with them to ensure the correct remedial action taken in line with the Banks’ attitude to risk.

Key areas of responsibility are as follows:

• Maintain the quality of the CDD end to end process has been followed correctly for onboarding and existing to bank clients
• Perform controls related to PBRS CLM activities (Tax related control, static data changes etc.)
• Quality check a percentage of finalized cases depending on the risk rating
• Feedback of errors and common trends to CLM, Front Office teams and the Business
• Supporting the Quality Control Manager by organizing and running of group training sessions to enhance quality results

In this role you will:

• Ensuring PBRSG CLM due diligence reviews are undertaken to the required quality and detail on a timely basis
• Recommending/undertaking further due diligence where required. Ensuring a conclusion is reached with regards to risk, additional due diligence
• Communicating effectively and ability to lead discussions regarding complex queries with Quality function, Compliance, RM or Front Office contacts
• Timely and accurate reporting of SME / Compliance related Management Information.
• Providing support, training and coaching to the PBRS CLM Teams on interpretation of the guidance
• Undertaking reviews of extended due diligence to assess risk. Providing comments and helping the Specialists / Front office to escalate to frontline for agreement and approval
• Perform research via internal and external sources, gather and analyze documentation in accordance with local regulatory

You should apply if you have:

• Working knowledge of Anti Money Laundering, regulatory compliance and controls within the banking and financial services industry
• Can-do and problem solving attitude
• At ease under pressure and demonstrating good resilience
• Strong teamwork initiative.
• Good research and communication skills.
• Ability to work professionally with all levels of staff and management.
• Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suit (Excel, Word, Access, Outlook, etc.)
• Flexible and…