Front Office Support - position - Banking

For our client, a bank based in Geneva, we are looking for a Customer Support Agent in order to strengthen their growing team. You will have the opportunity to join an international environment with a diverse and talented group of people. It's dynamic, fast moving and always exciting! Project-orientation and change are constant.

Job Duties

• Efficiently handle customers’ inquiries such as part requests, onboarding process, customer needs, trading platform issues, IT issues, and any complaints, as well as carry out customer follow-up.
• Professionally answer incoming/outgoing calls and emails, understand the customers’ needs and their environment to improve satisfaction at service support levels.
• Accurately and timely process requests in CRM databases and internal tools.
• Work closely with other teams such as Sales, Compliance, and Central File.

We Are Looking For

• CFC (Swiss Federal Certificate of Proficiency) in Banking or any equivalent classical or university education.
• A first experience in the banking sector in Switzerland / in the sale of financial services in Switzerland is mandatory (CFC experience accepted).
• Languages:
  
  French (mother tongue), English (fluent, level C1), a third language would be an asset (German, Italian, Spanish, Mandarin, or Arabic).
• Excellent customer service skills, service-oriented, client-oriented, and networked.
• Strong interest in trading and stock markets.
• Ability to recognize risks and assess them in terms of urgency.
• Personality: empathetic, resilient, flexible, dynamic, and stress-resistant.
• Swiss residency or willing to relocate immediately.

Client Information

Working hours are organized in shifts:

8h15 - 17h45
9h30 - 18h45