Business Excellence Manager

Challenges of the position

The Business Excellence Manager's mission is to strengthen the cross-functional operational performance of the organization.

He/She leads continuous improvement initiatives, optimizes business processes, drives digital and omnichannel transformation, and fosters among business partners a data driven culture.

• Increase sales efficiency in the context of changes in the Swiss market.
• Lead the digital and omnichannel transformation of teams, improving HCPs & HCOs engagement.
• Optimize & implement processes, tools, and KPIs to improve overall cross-functional performance.
• Ensure rigorous governance in accordance with pharmaceutical standards.
• Facilitate cross-functional collaboration between departments (Business Unit’s, Medical, Supply, Finance, Market Access & Compliance).

• Evaluate sales and marketing processes to identify inefficiencies and opportunities for improvement.
• Use data analytics tools to measure business and operational performance.
• Define, track, and analyse key performance indicators (KPIs).
• Prepare regular reports for the Executive Committee.

• Map and optimize business processes (e.g., CRM, planning, promotional cycle).
• Apply Lean methodologies / continuous improvement.
• Map, standardize and optimize processes (CRM, planning, promotional cycle).
• Evaluate the effectiveness of Field Force teams (FFE: sales & medical)
• Develop and implement action plans to improve business & Medical efficiency.
• Promote a culture of operational excellence within teams.

• Manage or coordinate cross-functional projects (segmentation & targeting, digitalization, omnichannel transformation etc…).
• Play a Project Lead role for business excellence initiatives (CMVD & Oncology portfolios).
• Ensure effective Bex coordination between local and international teams.

• Train internal teams in tools, processes, KPIs and promotional standards.
• Support the adoption of digital solutions and omnichannel practices.
• Strengthen the culture of data-driven performance.

• Define and track key performance indicators (KPIs ) to assess the effectiveness of business operations
• Define and track Activity based indicators (ABIs) to assess the RoI of field activities and investments
• Prepare regular reports for management on performance and improvement initiatives.

• Ensuring that the activities comply with local and internal requirements (Pharma Code, Swiss medic, Act). Alignment with local Compliance manager.
• Contribute to internal/external audits and business governance.

• Master's degree in science, business, engineering, economics, pharmacy or equivalent education.
• 3 to 5 years of experience in pharma:
  Business Excellence, Commercial Operations, Sales Force Effectiveness, Analytics, CRM, Marketing or related functions.
• Good knowledge of the Swiss market (regulations, market structure, HCP/HCO networks).
• Experience in a highly regulated environment, ideally pharmaceutical.

• Proficiency in analysis tools: advanced Excel, Power BI, (or equivalent).
• In‑depth knowledge of market data (IQVIA, Swiss medic, internal CRM data).
• Proficiency in CRM systems, ideally Veeva
• Knowledge of Google cloud platform & data models
• Successful experience with AI‑lead projects
• Knowledge of omnichannel transformation.
• Notions of continuous improvement methodologies.
• Project management skills.
• Fluent English essential;
  German and/or French min B2.

• Demonstrated cross‑functional leadership: ability to influence without hierarchical authority.
• Ability to unite teams around common projects and priorities.
• Excellent communication and storytelling skills (to present analyses and recommendations).
• Strong sense of collaboration, solution orientation and strategic partner posture.

• Analytical, structured and business‑oriented mind.
• Excellent written/oral communication, ability to popularize complex topics.
• Proactivity,…