Head of Operations

Alohi is an AI-first SaaS scale-up on a mission to simplify how businesses work. Our products (Sign.

Plus, Dial.

Plus, Fax.

Plus, and Scan.

Plus) serve 4M+ customers worldwide, from small businesses to global enterprises. We’re building category-defining tools that people actually love to use.

We started with seed support from FONGIT (Fondation Genevoise pour l’Innovation Technologique), backed by the State of Geneva. Since then, we’ve chosen to bootstrap our growth. This keeps us financially independent, customer-focused, and able to move fast without external constraints.

We’re a lean, fast-growing team based in Geneva with strong traction across global markets. This is an entrepreneurial environment where you’ll have high ownership, broad responsibilities, and direct impact from day one. You’ll work closely with leadership, helping shape decisions rather than just executing them. If you want to build something meaningful in a fast‑paced, innovation‑driven company, without the chaos of early‑stage uncertainty or the bureaucracy of a large corporation, this is it.

We are hiring a Head of Operations to partner directly with the CEO and executive team to scale Alohi’s operations across our multi‑product portfolio. This role is first and foremost about driving strategic, cross‑functional execution
: owning high‑impact projects, bringing structure to ambiguous priorities, and increasing the company’s execution speed.

In parallel, you will lead and scale key operational functions
—including Compliance, Legal & Regulatory, HR & Talent Acquisition, and Office Operations
—by managing and developing the team and ensuring these areas run smoothly and evolve with the company’s growth.

This position is fully on‑site at our Geneva office.

We’re looking for a hands‑on, execution‑driven Head of Operations who can increase execution speed, improve decision‑making, and ensure alignment across the organisation.

• Serve as the CEO’s go‑to operator for high‑priority, cross‑functional initiatives, especially when ownership is unclear or momentum is at risk

• Own ad‑hoc strategic projects end‑to‑end, from framing and planning to stakeholder alignment and delivery

• Turn ambiguous problems into structured plans by defining scope, success metrics, timelines, resourcing, risks, and decision points

• Drive follow‑through across teams by unblocking execution, clarifying trade‑offs, and ensuring decisions translate into action

• Build lightweight systems (dashboards, templates, reporting, operating cadences) that help leadership move faster with better information

• Support the CEO on partnerships that directly impact distribution, product adoption, or go‑to‑market execution (telecom, integration, channel and reseller partnerships)

• Help evaluate opportunities, coordinate internal stakeholders, support negotiations and ensure smooth execution

• Lead compliance initiatives across Alohi, ensuring we stay ahead of requirements as we scale

• Manage legal and regulatory requirements across products, including telephony compliance and data protection

• Oversee vendor management, including contracts, counsel engagement, and legal intake processes

• Oversee HR and Talent Acquisition to support hiring, people operations, and organisational growth

• Drive HR process improvements, policy development, and employee experience initiatives

• Ensure strong execution across core HR operations, including onboarding, payroll coordination, HR systems, and compliance‑related people processes

• Oversee office operations to ensure a productive, high‑performing work environment

• Manage office administration in coordination with third‑party suppliers

• Own facilities, vendor relationships, and office logistics

• Proven experience in a technology‑driven organisation (SaaS experience is a plus), with hands‑on involvement in scaling operations during growth phases

• Experience as Head of Operations, Chief of Staff, or senior operator driving cross‑functional programmes across strategic execution and operational domains

• Strong leadership skills with experience managing and…