Customer Success Manager

Overview

Our client is hiring a Customer Success Manager to take ownership of post-sales relationships, ensuring customers achieve measurable outcomes, adopt solutions effectively, and renew successfully. The role requires a strong, consultative relationship-builder who can operate across technical and commercial stakeholders while driving long-term value and account growth.

• Act as the primary point of contact for assigned customers across the full lifecycle
• Lead onboarding, implementation coordination, and product adoption initiatives
• Understand customer objectives and workflows to deliver outcome-focused value
• Monitor account health, usage trends, risks, and expansion opportunities
• Run regular business reviews and performance check-ins with stakeholders
• Provide structured feedback to product and engineering teams
• Support renewal and expansion activities in partnership with sales
• Develop best-practice materials, training content, and user enablement resources

• Experience in Customer Success, Account Management, or client-facing delivery roles
• Strong relationship-building, communication, and stakeholder management capability
• Comfortable working across technical, operational, and commercial user groups
• Organised, structured, and dependable, with strong ownership habits
• Able to balance customer advocacy with business and commercial objectives