Roster​/HR Assistant; Staff Administration Service

ITU is the leading United Nations agency for information and communication technologies, with the mission to connect the world. To achieve this, ITU manages the radio-frequency spectrum and satellite orbits at the international level, works to improve communication infrastructure in the developing world, and establishes global standards that foster seamless interconnection of a vast range of communication systems.

ITU applies a zero-tolerance policy against all forms of harassment. ITU is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons with disabilities, to apply to become a part of the organization. Achieving gender balance is a high priority for ITU.

Vacancy notice no: 2249
Sector: SG
Department: HRMD
Country of contract: Switzerland
Duty station: Geneva

Position number:
Grade: G6
Type of contract: Roster
Duration of contract: 6 months
Recruitment open to: External
Final date to receive applications (Midnight Geneva Time): 3 February 2026

The General Secretariat directs administrative, human and financial resources and activities of the Union, including the implementation of the provisions of the administrative regulations on operational questions, the dissemination of information on telecommunication/ICT matters for operational and other purposes, and the provision of legal advice to the whole of the Union. The General Secretariat coordinates the implementation of the Strategic Plan, monitors the telecommunication/ICT environment and recommends as needed action relating to the Union’s future policies and strategy.

The General Secretariat ensures inter-sectoral coordination and cooperation to advance a whole of ITU approach (One-ITU) in headquarters and the field. The General Secretariat provides logistical and information technology support to the Union’s activities including conferences and global forums; the coordination of the work of the Union with the United Nations system, and other international organizations; and the engagement of the Member States, Sector Members, and Academia.

The General Secretariat manages corporate governance, and strategic communications and relations with the media, different stakeholder groups as well as the general public.

Within the General Secretariat, the Human Resources Management Department (HRMD) advises the Secretary General on human resources management. It manages ITU's resources ensuring consistency with ITU strategies, policies, regulations and rules as well as UN Common System policies. It efficiently manages the human capital of the Union; creates a stimulating and supportive work environment and encourages organizational creativity and performance measurement based on results.

The Human Resources Assistant is under the direct supervision of the Head, Operations, Compliance and Quality Control in the Innovation Division within the Human Resources Management Department. The Human Resources Assistant undertakes high - level and specialized HR support activities in the management of the delivery of entitlements and conditions of service to fixed and/or short-term staff in HQ and Fields Offices and/or in the provision of administrative service for SSA contract.

The HR Assistant provides quality HR service in accordance with Staff Regulations and Rules. He/She will:

• Provide delivery of a comprehensive, high
  -quality, timely and accurate service to fixed and/or short-term staff and/or consultants; ensure the organization on entitlements and conditions of service issues ensuring the provision of the fair, transparent and equal application of Staff Regulations and Rules.
• Initiate a range of administrative actions including appointments, extensions, transfers, etc.; process requests and ensure the accurate and timely processing of all administrative actions related to fixed and/or short-term staff and consultants in accordance with Staff Regulations and Rules, HR policies and procedures. This includes but is not limited to: determining entitlements, carrying out analysis, preparing instructions for payment, liaising with Swiss Mission for Cartes de Legitimation, monitoring follow up and preparing administrative correspondence.
• Ensure that staff are informed in a timely manner of any changes in their administrative status.
• Handle non-routine and complex cases, undertaking necessary research and analysis of entitlements and employment conditions and draft associated correspondence for the Chief of Department or supervisor’s signature.
• Provide briefing and debriefing to staff members including answering queries on entitlements and Staff Regulations and Rules, HR policies and procedures; advise on rights and obligations and on choices available with respect to benefits, allowances and entitlements; provide information on separation procedures and formalities.
• Review, maintain and update confidential personnel…