Member Relations Manager

Join to apply for the Member Relations Manager role at Arcis Golf
.

Location:

Eagle Brook Country Club – Geneva, IL.

Markets club through direct client contact to maximize membership experience. Maintains ongoing relationship with members in support of the club’s goals to achieve overall Membership growth.

• Establishes and maintains positive member relationships and executes new member onboarding process.
• Builds and facilitates the club’s Lifestyle Content & Social offerings, including working with department heads to complete and implement a unified lifestyle calendar for Members & Guests.
• Works with club’s food & beverage department to create, maintain function sheets and event files for each Member event, tradition and other promotions including entertainment contracts, P&L forecasts, and event floor plans.
• Attends events and functions to ensure proper execution of events.
• Supports development of programming to increase golf rounds, member visits, food & beverage revenue, and member satisfaction.
• Facilitates the development and execution of a Member communication plan such as answering telephone, routing calls, greeting, welcoming and directing guests, weekly e‑blasts, monthly calendars, website updates, social media, club event displays, flyers, posters, cart signs and banners.
• Supports the development and implementation of retention strategies.
• Supports, communicates and adheres to the company’s mission, brand and core values.
• Other duties as assigned by supervisor or management.

• Excellent people and communication skills with demonstrated outstanding customer service.
• Excellent organizational skills, attention to detail, drive and motivation.
• Preferred: one year of golf course/private club related work experience.
• Flexibility with schedule; evenings and weekend work required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and interpret retail product labeling.
• Ability to speak effectively before groups of customers or associates of organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

• Regularly required to stand, walk, use hands and fingers to handle or feel; reach with hands and arms; talk or hear.
• Occasionally required to sit; walk; climb or balance; stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision: close vision, distance vision, ability to adjust focus.
• Work environment: noise level usually loud.

Pay Range: $40,000.00 – $

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.

Entry level

Full-time

Sales and Business Development

Hospitality