Customer Service Practitioner Level 2 Apprentice

Customer Service Practitioner Level 2 Apprentice Oxford Terrace and Rawling Road Medical Group

£14,700.00 - 37 hours per week

Working week: Shifts could vary between 08:00am-16:00pm or 09:00am-17:00pm Mon-Fri. 1 Saturday shift will be included which will be on a rota – 08:45am-12:00pm

Join a busy healthcare team, supporting patients and staff while building real-world skills and earning a Level 2 qualification.

• Greeting patients on reception, booking appointments, and answering phones and sign posting to the relevant service.
• Handling cash / processing payments for any private work completed by G. Ps such as taxi or HGV medicals.
• Scanning documents, handling post and filing documents.
• Data input – transferring patient records from paper to electronic systems.
• Keeping up to date with mandatory training and practice policies and procedures.

• Communication skills
• Initiative
• Flexible
• Reliable
• Punctual
• Honest
• Trustworthy

Learning and Skills apprenticeship programmes are delivered through a mixture of face‑to‑face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up‑to‑date tools and technologies so that the skills we create can be used directly in the workplace.

As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Customer Service Practitioner Level 2 Apprenticeship qualification.