Retail Security Officer

Location: Newcastle
Hourly Rate: £13.76
Hours: minimum 8 - overtime available
Shift pattern: various shifts
M&S stores: Newcastle, Metro Centre

Candidate must have their own vehicle to drive to different locations and must have a 5‑year trackable working history in the UK. At M&S we take security very seriously to ensure our colleagues, customers and stores are safe environments. M&S delivers the best security through our security teams and their market‑leading customer service.

• Protect & Serve:
  Safeguard M&S stores, people, and assets while delivering outstanding customer service.
• Great Pay & Benefits:
  Earn £13.76 per hour with amazing benefits like 20% M&S discount (T&C applies), Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
• Professional Growth:
  Enjoy company‑funded SIA Licence renewal and continuous training.
• Cutting‑Edge Tech:
  Use body‑worn cameras and mobile devices for incident reporting.
• Community:
  Join the friendly M&S and Mitie family.

• Security experience essential.
• A valid SIA Licence.
• Excellent customer service and communication skills, energy, and enthusiasm.

• Stay compliant:
  Follow all policies and legal requirements.
• Use Tech:
  Engage with provided technology for effective reporting.
• Proactive:
  Review and improve Assignment Instructions.
• Stay alert:
  Report hazards and remain vigilant.
• Be professional:
  Handle challenging situations with calm and professionalism.
• Emergency ready:
  Contact emergency services when needed.

If you're passionate about customer service and have experience in security, retail, hospitality or similar skills, then this could be the opportunity you've been looking for. Ready to apply?