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Assistant Store Manager at SWATCH
Job in
Gateshead, Tyne and Wear, DH98, England, UK
Listed on 2026-01-17
Listing for:
Metrocentre UK
Full Time
position Listed on 2026-01-17
Job specializations:
-
Retail
Retail & Store Manager -
Management
Retail & Store Manager
Job Description & How to Apply Below
- Exceptional communication skills with the ability to motivate colleagues and raise morale
- Passion to develop colleagues with the ability to provide constructive and positive feedback and share knowledge in both product and customer interaction
- Desire to provide exceptional customer service, exceeding the expectations of customers in all interactions
- Driven to improve conversion and ensure the store and team meet KPIs
- Uses initiative to support the Store Manager in running the store and providing ideas for improvements
- Commercial acumen and business focus; financially aware with an understanding of what contributes to profit and strives to improve and set targets for achievement.
- Demonstrates leadership through coaching, development, ability to manage performance and strong motivational skills.
- Strong interpersonal skills with the emphasis on building good working relationships.
- Commitment to their own development and development of their team.
- Self-aware and acknowledges personal areas for improvement and development.
- Strong organisational and planning skills; ability to prioritise, delegate and meet deadlines.
- Demonstrates initiative by generating ideas to meet targets and overcome obstacles and a personal drive to succeed.
- Flexibility to support team and company in working additional/different hours and at different locations as and when required
- Previous retail management/supervisory experience
- Previous experience working in retail and/or fashion accessories
- Have experience dealing with international customers
- Ability to communicate in multiple languages
- Previous experience providing training to colleagues
- Train, supervise and motivate employees to achieve the goals of the store.
- Plan, organise and prioritise for yourself and the team to ensure optimum use of available time.
- Delegate tasks to the team as required.
- Motivate and develop team performance, ensuring focus on conversion and customer service.
- Produce team rotas
- Monitor employee’s performance, assisting the Store Manager with performance management, training and coaching of team.
- Assist in the implementation of induction programs for all new employees.
- Assist in the training and development of the Store team.
- Encourage team members to complete all required E-Learning as directed by the Retail Trainer.
- Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.
- Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, team selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention.
- Ensure the store is opened and closed in line with Company policies and procedures.
- Implement Company security procedures.
- Maintain/build a general awareness of products and security hot spots.
- Maintain correct processing of all deliveries.
- Ensure stock management policies and processes are implemented and followed at all times
- Carry out stock checks and audits in line with Company policies and procedures.
- Maintain/build a general awareness of products and security hot spots
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store.
- Ensure the till is reconciled on a daily basis.
- Ensure that cash handling and banking procedures are in line with Company policies and procedures.
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credits cards and international currency.
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