Operations Manager

An exciting opportunity has arisen and we are seeking an experienced and motivated individual, to support the current Business Manager and Practice Deputy Manager, in all aspects of practice functionality, ensuring the Practice achieves its objectives in a safe and effective working environment.

To support and coordinate all aspects of practice functionality, motivating and managing staff, learning and development, collaborative working, assess capacity anddemand, lead on quality and continuous improvement work, patient services and service delivery, and ensuring the practice complies with CQC regulations.

Interviews will take place on Tuesday 24th February 2026.

• Overseethe day-to-day operations of the practice, ensuring high-quality service delivery.
• Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times, whilst fostering a positive and productive working environment.
• Reviewing and regularly updating job descriptions and person specifications ensuring allstaff are legally and gainfully employed.
• Actingas the lead for recruitment including pre-employment checks and DBS.
• Engage with patients to gather feedback and improve services.
• Leadthe management of the Patient Participation Group.
• Implement the complaints process, ensuring complaints are dealt with in a timely mannerand, where necessary, escalated to the next level.
• Maintain the significant event database, providing advice to staff and briefing the teamat meetings as required.
• Guiding the team to reach QOF targets (supported by the nursing and administrative leads).
• Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.
• Managing contracts for and highlighting issues with services.
• Monitor and disseminate information on safety alerts and other pertinent information.

Bewick Road Surgery is a 5 partner GP Practice, based in Central Gateshead. We are a very busy, fast paced teaching Practice with approximately 8,300 patients.

We have a fantastic team of GPs, nurse practitioner, nurse,and administration staff who all work together to provide the best possible health care for our patients.

We adopt a relaxed and friendly atmosphere, whilst maintaining the highest level of professionalism.

Responsibility for the smooth, efficient and profitable running of the practice,and maintaining a happy and committed team.

To support and coordinate all aspects of practice functionality,motivating and managing staff, learning and development, collaborative working,assess capacity and demand, lead on quality and continuous improvement work,patient services and service delivery, and ensuring the practice complies with

CQC regulations.

Also keeping the clinical team abreast of forthcoming changes in theNHS and giving them options for responding to change.

• - GCSE Grade A to C in Maths and English (or equivalent)
• - Evidence of ongoing professional development

• - Able to challenge, support and inspire colleagues and bring energy and
• enthusiasm to their work
• - Well organised, self-motivated and proactive
• - Resilient under pressure, adaptable and resourceful
• - Appreciation and commitment to equality and diversity
• - Able to build trust, act with integrity and be relied upon
• - Approachable and understanding
• - Confidentiality and discretion

• - NHS Experience
• - Experience of managing a staff team within a healthcare setting, with a focus on planning and performance management
• - Experience of building strong professional relationships
• - Achieving positive change
• - Thorough knowledge of the NHS complaints procedure and experience of managing patient complaints
• - Primary Care experience

• - Knowledge of HR policy and procedure
• - Ability to prioritise own workload and that of others as appropriate
• - Act as a role model and able to lead by example to ensure the Practice's values are reinforced
• - Excellent communication skills - both written and verbal
• - Excellent interpersonal skills including negotiation and conflict management
• - Ability to contribute to the development, implementation, monitoring and evaluation of policies/protocols

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.