Business Services Team Leader

Business Services Team Leader

Employer: Northumbria Police – Team NP
Location: Pelaw, Gateshead, England
Vacancy Type: Police Staff
Area/Department: Business Services
Contract Type: Permanent
Hours: Full Time – 37 hours per week
Salary: Band 7 – £32,874 – £35,772 (appointed at the beginning of the band)
Closing Date: 26/01/2026

Working for #TeamNP

Our purpose at Team NP is simple: to keep people safe and to fight crime. It takes more than officers alone to do the job; our 2,000-strong team of police staff and 200 volunteers play a vital role. We provide mentoring, coaching schemes, online soft‑skill courses, and leadership development programmes to support your career growth.

As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect where everyone can feel seen, heard and valued. All staff and volunteers receive first‑rate support for health and wellbeing, with year‑round events, a 24/7 welfare support hotline and a leading approach to neurodiversity.

The Stores and Logistics Department at Pelaw serves as a vital operational hub for Northumbria Police, managing procurement, storage, distribution of equipment, uniforms and personal protective gear. Your key responsibilities include ensuring high‑quality service delivery, maintaining professional standards and promoting staff wellbeing. In addition, you will lead warehouse operations, stock control and logistics coordination.

• Manage staff deployment across multi‑functional areas to meet customer and service delivery standards, ensuring compliance with Service Level Agreements and quality checks.
• Plan and support individual and team development through regular 1:1s and performance monitoring, addressing training needs cost‑effectively.
• Develop and maintain effective relationships with managers and staff, resolving service delivery and resource allocation issues.
• Oversee day‑to‑day staff management, including work allocation, performance, attendance, disciplinary issues and recruitment, while addressing welfare and wellbeing concerns.
• Schedule and complete health and safety inspections, building checks, and maintenance tasks, ensuring compliance with legislation and liaising with Estates and contractors.

• Proven experience in a supervisory role within a large, complex organisation.
• Strong planning, organisational and problem‑solving skills.
• Excellent communication and interpersonal abilities.
• Experience managing people issues including performance, attendance and disciplinary matters.
• Proficiency in Microsoft Office and report writing.
• A professional and proactive approach to customer service.
• Desirable:
  Experience working in a warehouse setting, with knowledge of stock control and logistics operations.
• Driving licence may be required depending on geographical responsibilities.

• 26 days leave (increasing to 30 days for 5+ years of service) plus 8 bank holidays.
• NHS Fleet Solutions Car Lease Scheme.
• Enhanced maternity, shared parental and adoption leave.
• Flexi‑time allowing you to fit your working hours around your individual needs.
• Fantastically market‑leading public sector pension scheme with up to 16% employer contribution.
• Corporate travel schemes: local rail, bus services and metro discounts.
• Access to private healthcare and eye‑test vouchers.
• Discounts on shopping and eating out via the Blue Light Card and Blue Light Tickets.
• Extensive paid sick leave and on‑site mental health first aiders.
• Access to gyms in selected stations.
• Sports & Social Club – join our thriving sports scene and enjoy exclusive discounts.
• Cycle‑to‑work scheme.
• Opportunity to volunteer in local community.

This is a permanent role subject to a six‑month probationary period. Successful candidates will be unable to accept any other internal or external posts during probation. We reserve the right to close this vacancy early if we receive sufficient applications.

We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. All appointments are based on merit alone. If you have a disability, we can make reasonable adjustments to support you through the recruitment process.