Maintenance & Support Manager

Maintenance & Support Manager!

Experience with in DNOs, Service Delivery Platforms, Electrical Substations, Scada, ANM or RTUs would be of huge benefit, particularly within 24/7 operations.
  
The Support and Maintenance Manager is responsible for ensuring the seamless operation, support, and upkeep of our client’s software and hardware systems. This role serves as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly. The ideal candidate will possess strong organisational skills, technical expertise, and a proactive approach to problem-solving.

WHAT IS IN IT FOR YOU?
Annual Base Salary of Circa £63k per annum. Negotiable DOE
Office based with some flexibility, head office location in Tyne & Wear
Immediate start with full handover from current M&S manager
Permanent position from day one
Monday to Friday working hours
No employees to manage, the manager aspect derives from managing clients as the future prospect of hiring into your team.
25 days leave + Bank holidays
Prospect of an amazing career within a terrific business
Rewarding Bonus scheme applicable
5% matched pension
Single figure tickets raised per week at present

THE BUSINESS.
Our world-renowned client provides advanced technologies for power utilities internationally. Our client is a genuine leader within renewable energy integration.

THE ROLE
  
Support Coordination:
 
Act as the primary point of contact for support requests.
Attend client and supplier meetings as the company's support representative.
Triage incoming issues, prioritise based on urgency and impact, and assign tasks to  the appropriate teams.
 
Monitor support ticket systems and ensure timely resolution of issues in accordance  with contracted SLAs.
  
Maintenance Management:
 
Schedule and oversee contracted maintenance activities, ensuring minimal disruption to operations.
Coordinate with suppliers and internal teams for system updates, upgrades, and repairs.
Maintain accurate maintenance records    
Problem Resolution:
 
Investigate and resolve recurring issues by collaborating with cross-functional teams.
Analyse trends in support requests to identify opportunities for system or process improvements.
Escalate complex problems to higher management or specialised teams as needed.

Documenting and Reporting:
 
Develop and maintain detailed documentation for support processes, system configurations, and maintenance schedules.
Generate regular reports on support metrics, system performance, and maintenance activities in accordance with contracts held with clients.
Provide insights and recommendations based on data analysis.
Support and Maintenance Manager, Job Specification    
Stakeholder Engagement
 
Attend stakeholder meetings as the company support representative.
Liaise with stakeholders to understand system requirements and ensure alignment with organisational goals
Communicate effectively with technical and non-technical teams to provide updates and gather feedback    
  THE PERSON
 
BTEC HNC or higher in a relevant field (e.g., Electrical Engineering, Information Technology, or related discipline).
Proven experience in a support or maintenance coordination role.
Strong technical aptitude with familiarity in systems maintenance, electrical engineering, IT
support, or similar domains.
Proficiency in using support ticketing systems and project management tools
Experience in supplier management and contract negotiation
Familiarity with electrical substations and/or distribution
Background in data analysis and reporting    
TO APPLY
Please apply for this position and your CV will go direct to Tony Hutchinson who is leading the search. Alternatively, if you have any questions, please get in touch with Tony at Westray Recruitment Group – (phone number removed)