IT Support Apprentice

About Aspire

At Aspire Technology Solutions, we are one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us as we grow and expand.

We are looking for an apprentice to join our Service Desk team and undertake a Level 3 IT Support Technician Apprenticeship. The Apprentice will be based at our Gateshead head office and deliver excellent customer service through phone, email and portal, using fault‑finding tools to diagnose and resolve customer problems remotely.

• Provide 1st line support for the Service Desk.
• Work on support tickets and provide project support to senior engineers.
• Assist in setting up desktops & laptops.
• Deal with ticket queries including password resets, new user requests and fault logging.
• Support infrastructure refreshes and telephony rollouts.
• Maintain excellent customer service via Phone, Email and Portal.
• Liaise with internal customers to ensure service delivery.
• Work within SLAs to deliver efficient resolutions and improve First Time Fix Rates.

• Excellent communication skills, both verbal and written.
• Positive, resilient, and customer‑focused attitude.
• Personable and friendly.
• Organised and takes initiative.
• Logical approach to troubleshooting hardware and software issues.
• Good attention to detail.
• Interest in learning new IT technologies.

£17,000 per annum

March 2026

Gateshead head office, travel as required.

Full time (37.5 hours per week), Monday to Friday.

This apprenticeship offers a pathway into a diverse IT career and a potential role as Quick Fix Engineer. Completing the apprenticeship can unlock opportunities in End User, Modern Workplace, Infrastructure and Cyber Security.

• Travel benefits including free parking, subsidised travel passes.
• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Programme
• Enhanced Annual Leave Entitlement
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, promoting dignity, equality and diversity.

• Pre‑screening call via Teams to discuss experience and expectations.
• Interview with Hiring Manager.
• Informal interview with key stakeholders.