Digital Transformation Manager

Hybrid Working pattern: 60% of time in office.

Location:

Civic Centre.

Drive Change. Deliver Innovation. Transform the Future of Gateshead Council.

Who we are and what we stand for.

Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might just be the perfect match.

We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.

We pride ourselves on our ambitious and forward‑thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.

At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.

Put People First - Design Solutions That Make Work Better.

We’re part of IT Services within the Resources and Digital Directorate, and our Digital Transformation team is at the heart of driving innovation across the Council. Our mission? To empower colleagues, deliver on key priorities, and shape the future of services through smart, digital solutions.

We work closely with service areas to tackle challenges head‑on, champion technology as a force for positive change, and make sure every employee has the modern tools they need to succeed. From streamlining processes to introducing cutting‑edge solutions, we’re here to create a workplace that’s efficient, connected, and ready for tomorrow.

Shape Strategy. Deliver Change. Make a Difference.

You’ll build strong partnerships across services, uncover opportunities to harness technology, design innovative solutions, and lead major transformation projects that truly make an impact.

• Lead a high‑performing team to deliver innovative Digital transformation that shape Gateshead Council’s digital future.
• Lead the team to build, strengthen and maintain strong relationships with service teams across the council.
• Spot opportunities for change by identifying where new or existing technology can revolutionise ways of working and improve efficiency.
• Design and deliver smart solutions that tackle business challenges and create streamlined, modern processes for employees and customers.
• Drive major Digital and IT transformation projects, ensuring they are delivered on time, within scope, and make a real impact across the organisation.
• Champion Digital and IT communication and engagement, leading strategies that keep stakeholders informed, involved, and excited about change.
• Oversee critical operational processes, including Digital and IT change management, procurement, project management and service redesign, ensuring compliance and best practice.
• Inspire and develop your team, managing people effectively while fostering a culture of collaboration, innovation, and continuous improvement.

• Project Leadership – Proven ability to lead and deliver large‑scale transformation projects using recognised methodologies with a recognised qualification in project management (e.g. PRINCE2).
• Strategic Thinking – Skilled at analysing complex business challenges and designing technology‑driven solutions that improve efficiency and customer experience.
• Relationship Building – Strong interpersonal skills to build and maintain effective partnerships across all levels of the organisation.
• Communication and Influence – Excellent communication and negotiation skills to engage stakeholders and drive change.
• Change and Transformation Expertise – Deep understanding of business transformation processes, change management, and service redesign.
• Technical Awareness – Proficiency in Microsoft 365 and awareness of IT trends, digital strategies, and service management frameworks (e.g. ITIL).
• T…