Medical Receptionist

Go back Oxford Terrace and Rawling Road Medical Group

The closing date is 15 January 2026

Oxford Terrace and Rawling Road Medical Group is a busy General Practice based in Bensham, Gateshead. We operate across two sites and offer primary care services to over 17500 patients.

We are recruiting for two positions: one full time position (37.5 hours per week, Monday to Friday, 10:30am to 6:30pm) and one part time position (25 hours per week, Monday to Friday, 1:30pm to 6:30pm

The successful candidate will also work Saturday s AM on a rotational basis.

The ideal candidate will be adaptable and be able to work as part of a team as well as on their own initiative. An understanding of the importance of effective administration services within this fast changing primary care environment, alongside a willingness to learn and develop in your role would make you an ideal candidate for this position.

This position comes with full training and mentorship support, as well as chances to develop new skills as the General Practice working environment changes and new opportunities arise. Experience of General Practice or an NHS environment is desirable, alongside knowledge and experience of the EMIS Web System.

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Develop the receptionist role as care navigator for the practice.

Please see the attached job description for further details.

Accountability & Quality We behave with candour in our dealings with staff, patients and partner organisations building trustworthy, open, transparent relationships that further our aim to provide excellent patient-centered, accessible services. We have a highly effective, safe and innovative organisation with a culture of continuous quality improvement, enabling learning and evidence based care to improve both the quality and range of services we offer.

Staff & Patient Involvement We are a committed and inspired team striving to be the best at what we do. Working with patients we shape and continuously improve our services within the health and wellbeing system.

Leading the WayOur involvement in teaching, research and integration with health and social care ensure that we are proactive and productive in planning and delivery. We show vision, ambition and courage to maximise our financial potential to commission and provide the best possible care for those we serve.

Reception

• Delivery of a high-quality standard customer care service at our front desk
• Receiving patients consulting with members of Practice team
• Taking requests/handing repeat prescriptions to patient and checking correct details
• Be able to cover all manner of reception tasks and duties
• Development of the care navigation role including appropriate use of urgent appointments, total triage services and active signposting
• Process appointment requests from patients by telephone and in person
• Dealing with queries from patients and other health care professionals internally and externally
• Ability to manage telephones including a polite professional manner, the ability to transfer calls as necessary and have working knowledge of telephone system operations e.g. out of hours actions.

Administration
- Over both sites as/when required

• To have a thorough knowledge of all Practice procedures
• To work in accordance of written protocols
• Pulling/filing medical records for update
• Photocopy as requested
• Documents scanning, accurate and timely
• Provide administrative support as and when required
• Follow rota and apply initiative

Computer

• Competent use of EMIS Web and other practice software
• Registrations of new patients – computer data entry and medical records
• Process patients change of address – computer data and medical records in accordance with practice boundary
• Process repeat prescription requests using EMIS web
• Share knowledge and promote new concepts to patients (Online registrations, EPS)

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