Reception​/Administration

PREVIOUS APPLICANTS PLEASE DO NOT RE-APPLY.

PLANNED INTERVIEW DATES ARE TUESDAY 17th FEBRUARY AND THURSDAY 19th FEBRUARY 2026.

PREVIOUS EXPERIENCE PREFERRED BUT NOT ESSENTIAL

We are looking for an experienced, friendly, hard working individual to join our dedicated reception team.

The candidate should be committed to caring for our patients and the well being of others.

The candidate will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to our multi-disciplinary team.

Duties will include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required.

You will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising withmulti-disciplinary team members and external agencies such as secondary care and community service providers.

The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carryout other tasks; this will be dependent upon factors such as workload and staffing levels:

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Greet all patients and visitors
• Signpost patients to the correct service
• Process incoming and outgoing mail
• Handle prescription requests received in person, via telephone or electronically
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Process referrals to external agencies such as secondary care using the electronic referral system (ERS)
• Read code data on EMIS Web
• File and store records as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
• Manage all queries (including administrative queries) as necessary inan efficient manner
• Monitor and maintain the reception area and notice boards

Fell Cottage surgery is located inthe heart of Low Fell in Gateshead, our surgery is a listed building which wasonce a residential property. We are lucky to led by three GP partners and five salaried GPs in surgery and supported by a great nursing team consisting of oneLead Nurse, one Practice Nurse and two Health Care Assistants. We are atraining practice supporting GP trainees, Physician Associates, Career Start Nurse and Training Nurse Associates.

Our Admin team of 11 staff are supported by our Office Manager and our Secretary. Our surgery benefits from having ourown Patient Care Coordinator who works directly with our patients. We also work alongside our extended team of Additional Role Staff which includes Pharmacists, Counsellors, Mental Health Practitioners, Social Prescribers, Midwife and Health Visitors. We havea family feel whilst striving to deliver the best healthcare to our patients.

Job Title

Medical Receptionist/ Administrator

Line Manager

Office Manager

Accountable to

Practice Manager

37.5

Job Summary

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point ofcontact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Mission Statement

Ouraim is the provision of high quality, evidence based, effective care for allof our patients delivered by a cohesive, happy team.

Generic Responsibilities

Allstaff at Fell Cottage Surgery have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards Equality, Diversity and Inclusion creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thingto do, and it is required by law.

Patients and their families have the right to betreated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will notbe discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership,…