Health Records Officer – Clinic Prep

Main area Health Records Grade NHS AfC:
Band 2 Contract Fixed term: 12 months (12 months from start of contract) Hours Full time - 37.5 hours per week Job  

Employer Gateshead Health NHS Foundation Trust Employer type NHS Site Queen Elizabeth Hospital Town Gateshead Salary £24,465 pa Salary period Yearly Closing 26/01/2026 23:59

In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible

IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM

All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.

PLEASE NOTE
it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.

All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.

Key elements of the role include engagement with colleagues from across the Trust, both in person and via telephone, preparing health records in readiness for Out Patient appointments and tracking records using IT systems.

A secondment would be considered.

To provide preparation and maintenance of patient health records for Hospital/ Outpatient appointments.

Your role is that of a generic Health Records Officer, and although you may be based in a specific section, with clearly defined duties and responsibilities, training will be provided to ensure you are able to fulfil the duties required in all areas of health records work.

In support of good quality/ client care, you will provide an efficient and effective service across the whole range of duties, and will work as part of a team to constantly improve the quality of the services we provide.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

Previous applicants need not apply.

• Establish effective relationships within the Trust communicating with Trust Senior Management, Medical and Nursing staff, Medical Secretaries & Ward Clerks, Receptionists [irrespective of location], Clinical Coding Officers, other Trusts, Authorized Researchers and Health Records Staff.
• Liaising with Training and Development ensuring all mandatory training is up to date.
• Utilizing different methods of communication e.g. email, telephone, face to face and fax.
• Handling enquires from service users, in addition to making and receiving telephone calls on service related matters.
• Ensuring Clinic Preparation process is adhered to at all times and any anomalies are reported to Team Leader.
• Communicate effectively within the Team e.g. handover at end of shift, attendance at Team Meetings, action emails etc.
• To maintain patient confidentiality and security of heath records/ documents at all times and report concerns relating to either.
• to obtain patient health records within designated time frames and information/documentation is filed accordingly within best practice guidelines.
• Handover to colleagues at the end of shift to support service provision.
• Use Microsoft Outlook to request…