Neighbourhood Housing Officer

Our client based in Gateshead are looking for a Neighbourhood Housing Officer on a contract basis.

Person Specification:

* Working as a Neighbourhood Housing Officer within neighbourhoods across the borough of Gateshead proactively managing tenancies, providing early intervention and support to prevent tenancies from failing.

* Carry out visits to ensure tenancies are sustained and properties remain in good condition.

* Investigate and manage reports of nuisance and anti-social behaviour (ASB) to prevent escalation, taking appropriate action and working with partners for resolution.

* Undertake reviews of fixed-term and introductory tenancies.

* Deliver a responsive estate management service to maintain a clean, safe, and sustainable environment, reporting and addressing environmental issues daily.

* Conduct scheduled inspections to complement daily identification of issues on estates and communal areas.

* Demonstrate conduct and behaviour aligned with core Council values, promoting cross-service collaboration for excellent customer outcomes.

* Be proactive in health and safety management, complying with legislation and promoting good practice within the working environment.

Person specification:

* Must have a valid UK driving license and own transport

* Experience dealing with potentially difficult situations.

* Experience providing support to vulnerable customers

* Good organisational and time management skills.

* Ability to work under pressure, meeting targets and deadlines.

* Proficient ICT skills, including working knowledge of Microsoft Office packages.

* 5 GCSEs (A–C or 9–4), including Maths and English, or relevant demonstrable experience.

* Evidence of continual professional development and willingness to undertake additional training as required.

This is a temporary post until at least the end of March 2026 (likely to be extended) . To be based between Gateshead Civic Centre and the Blaydon family hub