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Customer Service Team Lead Mentorship
Job in
Gateshead, Tyne and Wear, DH98, England, UK
Listed on 2026-01-17
Listing for:
Teleperformance
Full Time
position Listed on 2026-01-17
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
A leading customer service provider in Gateshead is seeking a Team Leader to manage, coach, and develop a team of Customer Service Agents. The role involves ensuring a productive culture focused on delivering exceptional customer satisfaction while achieving performance targets. Ideal candidates will demonstrate strong people management skills, excellent communication abilities, and an understanding of KPI-driven workflows. This position offers a permanent contract and the opportunity to shape team engagement and success.
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