Customer Service Advisor

Customer Service Advisor

Do you want to work for a company that is in The Times 26 best very big organisations to work for 2025
? We’re looking for a passionate customer service professional to complement our established team based within our Lettings Centre in Gateshead
. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

We are looking for an outgoing, confident and driven person who will take charge of a portfolio and push for the best possible outcomes for our customers.

• Competitive starting salary
• Industry leading training and development
• Support in training towards ARLA –
  NFOPP
  qualifications
• Starting with 23 days holiday plus additional for length of service, plus a day off for your birthday.
• Clear career progression opportunities
• Collaborative, rewarding and fun environment
• Team incentives
• Company Pension
• Life Insurance
• 24/7 AIG Smart Health (including virtual GP) coverage for you and your family
• Employee discounts and Wellness programme
• Enhanced maternity and paternity leave

• Consult with contractors to ensure repair/maintenance works, safety inspections are carried out
• Ensure routine and additional property visits and checks are carried out
• Where possible and financially viable for the client, to claim for repair/maintenance work under insurance
• Ensure that the relevant payments are instructed promptly and properly regarding contractors, deposits, and landlord bills

• Outstanding Customer Service skills
• Detail oriented, organised and solid administration skills
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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