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Senior Ecommerce Customer Success & Retention; Hybrid
Job in
Lamesley, Gateshead, Tyne and Wear, DH98, England, UK
Listed on 2026-01-11
Listing for:
Westray Recruitment Consultants Ltd
Full Time
position Listed on 2026-01-11
Job specializations:
-
Customer Service/HelpDesk
Ecommerce, Customer Service Rep
Job Description & How to Apply Below
Location: Lamesley
A growing ecommerce business in Gateshead is seeking a Senior Customer Services Advisor.
This role offers autonomy in managing customer enquiries via email, live chat, and phone, with a focus on customer retention and complaint resolution. Ideal candidates have several years of ecommerce experience, strong communication skills, and familiarity with ticketing systems like Zendesk. The position offers a competitive salary, hybrid working options, and various employee perks.
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Position Requirements
10+ Years
work experience
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