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Senior Ecommerce Customer Success & Retention; Hybrid

Job in Lamesley, Gateshead, Tyne and Wear, DH98, England, UK
Listing for: Westray Recruitment Consultants Ltd
Full Time position
Listed on 2026-01-11
Job specializations:
  • Customer Service/HelpDesk
    Ecommerce, Customer Service Rep
Job Description & How to Apply Below
Position: Senior Ecommerce Customer Success & Retention (Hybrid)
Location: Lamesley

A growing ecommerce business in Gateshead is seeking a Senior Customer Services Advisor.

This role offers autonomy in managing customer enquiries via email, live chat, and phone, with a focus on customer retention and complaint resolution. Ideal candidates have several years of ecommerce experience, strong communication skills, and familiarity with ticketing systems like Zendesk. The position offers a competitive salary, hybrid working options, and various employee perks.
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Position Requirements
10+ Years work experience
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