Helpdesk Administrator

Position: Helpdesk Administrator (Permanent)
Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Gateshead.

As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations.

Key Responsibilities:

* Act as the first point of contact for client enquiries via phone and email.

* Log and manage jobs accurately, ensuring all client requests are captured correctly.

* Coordinate and schedule engineers and contractors to meet client requirements.

* Handle invoicing and support administrative processes related to job management.

* Maintain clear records and provide updates to clients and internal teams as required.

Requirements:

* Previous experience in a similar administrative or helpdesk role is essential.

* Facilities Management or maintenance sector experience is highly desirable.

* Excellent communication skills, confident on the phone and via email.

* Strong organisational skills and attention to detail.

* Ability to manage multiple priorities and work in a fast-paced environment.

* Proficiency in Microsoft Office and basic job-logging software.

What We Offer:

* Competitive salary and benefits.

* Supportive and friendly working environment.

* Opportunity to develop your career in Facilities Management and administration.

Apply online today or contact Astrid Camacho at Branta Recruitment for more information and an informal chat