Hospice - Service Administrator

Main area Palliative care Grade NHS AfC:
Band 3 Contract Permanent Hours Part time - 22.5 hours per week (3 days a week) Job  

Employer Gateshead Health NHS Foundation Trust Employer type NHS Site Elmwood, Queen Elizabeth Hospital, Gateshead NHS Foundation Trust Town Gateshead Salary £24,937 - £26,598 pro rata Salary period Yearly Closing 04/02/2026 23:59

In the event of excessive applications being received this vacancy may close earlier than the stated closing date, you are encouraged to submit your application as soon as possible
IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM
All references from current and previous employers will be sought and MUST cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Where possible this should be from two separate employers. Failure to complete this section may result in your application not being processed.
PLEASE NOTE
it is a requirement of this Trust that all successful applicants pay for their DBS certificate if a check is required for the post. This will be done through deduction from your monthly pay over a maximum of three months. It is also a requirement that all successful applicants register or are registered with the DBS update service where a DBS is required.

All new entrants to the NHS will be appointed on the minimum of the pay scale in line with Terms & Conditions.

The post holder will be responsible for directly supporting the Hospice at Home team in Gateshead with the administration and co-ordination of services and schedules.

They will provide vital administrative support to the team which provides domiciliary care to patients at the end of life who wish to be cared for at home.

The post holder will also work alongside the End of Life care facilitator to support with the administrationrequired for Palliative and End of Life care education across the trust.

• Support and assist the Nurse Coordinator to successfully deliver all activities relating to the day to day business of the team. This will include the planning ofhome visits for a team of Band 3 support workers.
• Responsible for the development and delivery of high quality administrationprocesses to aid the delivery of safe and effective clinical services in a communitysetting.
• Respond to external and internal telephone enquiries and take appropriate action asa result of the enquiry.
• Prioritise telephone calls regarding patient information and potential interventions,taking all necessary action for the call to be handled as quickly and efficiently as possible.
• Respond and manage any e-mail queries and requests for meetings on behalf of the team.
• Maintain the diary of the Nurse Coordinator and any other designated team member
  · Scheduling appointments and resolving conflicting diary appointments.·
• Preparing agendas, collating papers and distributing documents to meeting attendees as directed by the Nurse Coordinator.
• Dealing with and collating data. Contribute to the preparation and development of multiple reports of varying content,
• Preparation of presentations, letters and other documents to a very high standard.
• Support End of life care facilitator with education administration

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym
ICORE;
Innovation, Care,…