Receptionist​/Operations Coordinator

Job Introduction

Wanted:
Receptionist Extraordinaire
(Chief Call-Handler, Email Tamer & First-Imħħption Maker)

Are you the kind of person who answers the phone with a smile (yes, people can hear that)?

Can you juggle calls, emails, calendars, and the occasional curveball—without breaking a sweat?

If so, we’d love to meet you.

We have an exciting opportunity for a Receptionist/Operations Coordinator to join our Operational & Technical Services team here at Lucion
. You’ll be the first friendly voice and face of the business—handling calls via our reception helpdesk, keeping enquiries flowing to the right places, and providing essential admin support across the company.

This is a full-time, permanent role
, working 40 hours per week (Monday–Friday, 8:30am–5:00pm) at our Head Office in Team Valley, Gateshead
. We are offering a basic starting salary of £25,400
.

In short: if it comes through reception, you’re the calm, capable person making sure it lands exactly where it should.

• Being the first point of contact for Lucion—by phone, email, and in person
• Answering, screening, and forwarding calls (and knowing when to take a message that actually makes sense)
• Managing website enquiry emails and routing them to the right teams
• Providing helpful information about our products and services
• Supporting the operations team with admin for national contracts—job set-up, scheduling, and progress updates
• Arranging site access with clients, tenants, and subcontractors for asbestos surveys
• Uploading and managing data on client portals and third-party asbestos management systems
Keeping SLAs on track, KPIs happy, and trackers up to date
• Preparing meeting rooms (yes, including refreshments ☕)
• Ordering monthly stationery supplies (because pens don’t restock themselves)
• Pitching in with other reasonable duties as requested by the Operations & Technical Services management team

• Educated to GCSE level or equivalent
• Confident using Microsoft Office
• Polite, professional, and clear on the phone and in writing
• Experienced in an administrative or customer service role
• Highly organised with great attention to detail (you notice the small stuff)
• Customer-focused and genuinely helpful
• Comfortable using your initiative when working independently
• A team player who collaborates well and takes direction when needed
• Flexible, adaptable, and calm under pressure
• Proactive about learning and improving how things are done
• Not afraid to suggest better ways of working

• Techscheme – vouchers towards commuting or home tech
• Healthcare Cash Plan – help with everyday healthcare costs
• Enhanced family leave – because life happens
• Option to buy extra holiday – time off actually matters
• Training & development – keep your career moving forward
• Flexible working, backed by a business that genuinely cares

Because reception isn’t “just answering phones”—it’s Second PART of the business running smoothly. You’ll be trusted, supported, and valued for the role you play in making everything work.

If you’re ready to be the voice, the face, and the organisational glue that holds it all together, we’d love to hear from you.

Lucion. Purpose-led. People-focused. Getting it right—

Apply