Administration Assistant

Administration Assistant - Full-time - 37.5 hours per week Maternity cover

We are looking to recruit a highly motivated and enthusiastic person with administration experience to join our team within the Paediatric Department at the Queen Elizabeth Hospital in Gateshead.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients. We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the golden thread which runs through everything we do; they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE:
Innovation, Care, Openness, Respect, Engagement.

The health and well‑being of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our Balance programme to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

• Open/incoming post and action outgoing post (including scanning referrals to Central Booking)
• Coordinating and tracking patient notes (requesting, tracking on Filefast, notes transfer/return) or information, including between hospital providers
• General photocopying/scanning/filing/stationery uploading documents to Docstore and runner activities
• Arranging interpreters/transport in conjunction with the secretaries
• Cover reception and ward clerk roles during absence
• First point of contact for general department queries from staff, patients and others, responding or escalating as appropriate
• Resolve problems (e.g. locating notes, identifying whether documents need to be retained by referring to standard operating procedures and processes, following retention and access to information requirements as applicable and escalating issues when necessary)
• Organise own workload and ensure prompt maintenance, tracking and transfer of patient notes

• Global Ethnic Majority (GEM) network
• D-Ability network
• LGBTQ+ Network
• Women's Network
• Armed Forces network