Business Centre Assistant

Business Centre Assistant, based across the Business Centre portfolio in Gateshead. Permanent role Monday‑Friday on site 8:30am‑5pm (4:30pm finish on a Friday).

Our mission is to help make Gateshead a place where everyone thrives.

As a valued member of the Economy, Innovation & Growth group, you’ll support the smooth operation of our business centres and meeting facilities, providing excellent customer service and administrative support to tenants and visitors.

• Support the Team Manager in the day‑to‑day running of the business centre portfolio and meeting facilities.
• Assist with the development, implementation and management of record‑keeping and diary systems to ensure smooth operations.
• Act as the first point of contact for tenants, delivering exceptional customer service, handling complaints professionally and providing reception services when required.
• Respond promptly and effectively to enquiries, including conducting viewings for prospective tenants and preparing quotations.
• Help develop and deliver activities and events that encourage business networking and foster a positive, collaborative working environment.
• Support effective communication with service users and stakeholders through newsletters, e‑bulletins and website updates.
• Assist with monitoring income and expenditure, including processing payments and generating sales invoices.

• Strong IT skills, including proficiency in Microsoft Office and online booking systems.
• Knowledge of financial management and monitoring procedures.
• Ability to work to and achieve targets.
• Creativity, self‑motivation and a customer‑first mindset.
• Strong collaboration skills and ability to work effectively with others.
• Excellent organisational skills, prioritising workload and meeting tight deadlines.
• NVQ Level 2 in Information, Advice and Guidance (or willingness to work towards this qualification).

• Competitive Salary – fair and transparent pay that reflects your skills and experience.
• Outstanding Pension Scheme – local government pension benefits.
• Generous Annual Leave – 28 days, rising to 32 days after 5 years, plus the option to buy up to 10 extra days.
• Flexible Working Hours – up to 26 flexi days per year (subject to business needs).
• Learning and Development – access to a wide range of training, development and progression opportunities.
• Health and Wellbeing Support – discounted gym memberships, mental health resources and more.
• Cycle to Work Scheme – tax‑efficient cycle to work programme.
• Exclusive Discounts and Salary Sacrifice – benefits platform offering discounts on shopping, travel, electronics and more.

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. At Gateshead Council we embrace and welcome diversity, and we demonstrate equality for all. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

To apply please email a CV and covering letter to  We advise you to be as detailed and specific as possible, paying particular attention to any of the above which are relevant to the role to which you are applying.

As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high‑volume recruitment situations, it may not always be practicable to interview every eligible candidate. In such cases, we may need to prioritise those who best meet the essential criteria.

Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.

Job Profile: