ADA VAN DRIVER

The ADA Paratransit Driver is responsible for providing safe, courteous, and reliable door-to-door transportation services to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and Federal Transit Administration (FTA) requirements. This position requires a high level of customer service, adherence to schedules, and sensitivity to the needs of passengers with mobility and cognitive impairments.

• Safely operate accessible paratransit vehicles on assigned routes and schedules.
• Provide assistance to passengers boarding and exiting vehicles, including operating wheelchair lifts and securing mobility devices.
• Ensure adherence to all ADA service requirements, including reasonable accommodation, proper passenger assistance, passenger safety protocol, and maintain passenger confidentiality at all times.
• Accurately document pickup/drop-off times, passenger counts, odometer readings, and incidents using electronic or paper manifests.
• Communicate effectively with dispatch and supervisors regarding delays, emergencies, or route issues.
• Maintain a professional and respectful demeanor with all passengers, caregivers, and coworkers.
• Report any accidents, safety incidents, or service issues in accordance with agency policy and FTA reporting requirements.
• Perform daily pre-trip and post-trip vehicle inspections and report any maintenance concerns immediately.
• Attend training sessions, including ADA sensitivity, defensive driving, and other training as required.
• Assist with general administrative duties in the transit office, including answering phones, scheduling rides, or handling walk-in customers.
• Perform light cleaning and sanitation of transit vehicles to maintain cleanliness and appearance.
• Support other duties as assigned by supervisory staff, particularly during staffing shortages or operational needs.

• Strong interpersonal and customer service skills.
• Ability to communicate effectively and compassionately with individuals with disabilities and older adults.
• Ability to handle sensitive information with discretion and in accordance with confidentiality requirements.
• Ability to maintain accurate records and communicate clearly, both orally and in writing. Knowledge of local geography, traffic laws, and safe driving practices.
• Ability to operate or be trained to operate ADA-accessible vehicles and equipment, including wheelchair securement systems.
• Ability to maintain composure and make sound decisions in emergency situations.

• Graduation from high school or equivalent.
• Minimum one (1) year professional driving experience preferred; public transit driving experience is a plus.
• Must possess a valid North Carolina Class B Commercial Driver’s License, P Endorsement.
• Complete NIMS IS 700 training within one year of hire.

1. The physical activity of this position includes:

• Stooping:
  Bending body downward and forward by bending spine at the waist.
• Kneeling:
  Bending legs at knee to come to a rest on knee or knees.
• Crouching:
  Bending the body downward and forward by bending leg and spine.
• Reaching:
  Extending hand(s) and arm(s) in any direction.
• Standing:
  Particularly for sustained periods of time.
• Walking:
  Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Lifting:
  Raising objects from a lower to a higher position or moving objects horizontally from position to position.
• Fingering:
  Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
• Grasping:
  Applying pressure to an object with the fingers and palm.
• Feeling:
  Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of the fingertips.
• Talking:
  Expressing or exchanging ideas by means of the spoken word.
• Hearing:
  Perceiving the nature of sounds at normal spoken word levels with or without correction.
• Repetitive Motions:
  Substantial movements (motions) of the wrists, hands and/or fingers.

2. The physical requirements of this position:

Office Environment Work:
Exerting up to 10 pounds of force…