Sales Floor Lead

Job Title:

Sales Floor Lead (Keyholder)

Location:

Gastonia, NC (Habitat for Humanity ReStore - Charlotte Region)

Job Type: Part Time / Non-Exempt - $18.50 per hour

Schedule:

Includes weekends, evenings, and some holidays

At Habitat for Humanity of the Charlotte Region, we bring people together to build homes, communities, and hope. Our ReStores play a critical role in supporting our mission by providing sustainable funding through the resale of donated goods. Join our team and be part of a dynamic environment that directly supports affordable housing in our community.

We’re looking for a dedicated Sales Floor Lead (Keyholder) to oversee daily operations of a ReStore department, support sales goals, and provide top-tier customer service. This position plays a key leadership role on the floor, with responsibilities ranging from supervising volunteers to opening and closing the store.

• Lead daily department operations to support overall store sales goals.
• Provide exceptional customer and donor service.
• Ensure merchandise and donations are handled safely and efficiently.
• Operate POS system and handle cash transactions as needed.
• Support receiving of donated goods at the dock as needed.
• Supervise volunteers and maintain a safe, clean, and welcoming environment.
• Open and close the store independently and complete all end-of-day paperwork.
• Represent Habitat with professionalism and positivity.
• Ensure compliance with all ReStore and Habitat policies and procedures.

• Prior experience operating a POS system.
• 1+ year of customer service and supervisory or leadership experience preferred.
• Retail or warehouse experience is a plus.
• Must have dependable transportation and ability to work a flexible schedule.

• Strong verbal and written communication.
• Basic computer and math proficiency.
• Ability to lead and motivate team members and volunteers.
• Professional, respectful, and team-oriented attitude.

• Ability to stand for long periods and move throughout the store.
• Able to lift up to 50 lbs. unassisted, and up to 70 lbs. with assistance.
• Willingness to work indoors and outdoors in various weather conditions.

• Competitive hourly rate - $18.50
• Paid time off
• Retirement savings plan
• Mission-driven, inclusive work culture

Apply today to make a difference with Habitat for Humanity of the Charlotte Region!