Director & Asset Management, GIS, Shared Services

Posting End Date: February 20, 2026

Employee Type: Regular-Full time

Union/Non: This is a non-union position

The Director, Work & Asset Management and Utility Shared Services is a senior technology leader responsible for the strategy, modernization, and operational excellence of Enbridge's Work and Asset Management ecosystem across North America!!

This role is responsible for critically meaningful platforms including IBM Maximo, ESRI GIS, Salesforce Field Mobility, and Copperleaf, supporting 3,000-5,000 field users and contractors. With accountability for $150M+ in technology assets and a $20M annual operating budget, the Director drives efficient investment, lifecycle management, vendor and contract optimization, and value realization across a complex, regulated environment.

Leading geographically distributed teams and global partners, this role ensures 24/7 system stability, security, and performance while accelerating automation, digital transformation, and regulatory compliance across U.S. and Canadian operations. As a trusted partner to Directors and VPs, the Director aligns technology delivery with business strategy, leads major incident escalation, supports M&A and project-to-operations transitions, and builds high-performing teams that deliver safe, reliable, and innovative services at scale!!

• Lead strategic direction, operational excellence, and modernization of Enbridge's Work/Asset Management technology ecosystem, ensuring alignment with business strategy and delivery of innovative, high-quality services.
• Lead all aspects of management and optimization of over $150 million in technology assets and full accountability for a $20 million annual operating budget, ensuring efficient investment, lifecycle management, and value realization.
• Negotiate and lead multimillion-dollar contracts with technology vendors, service providers, and global partners, ensuring favorable terms, compliance, and strategic alignment.
• Build and sustain multi-functional partnerships with Directors and VPs to drive innovation, ensure seamless service delivery, and align technology operations with business strategy.
• Lead geographically dispersed teams across Ontario, Utah, North Carolina, Ohio, Edmonton, and Houston, employing an advanced onshore/offshore delivery model and global partners.
• Ensure 24/7 stability, security, and performance of work and asset management systems for accurate billing, customer service, digital engagement, and meter-to-cash processes.
• Identify and implement industry-leading technology practices in automation, and efficiency in application support, upgrades, patching, and end-use experience.
• Serve as escalation point for major incidents, partner with business leaders, and lead project-to-operations transitions and M&A integration activities.
• Lead/Direct vendor relationships and operational roadmaps with SAP, Oracle, IBM, Salesforce, and offshore partners.
• Drive continuous improvement, digital transformation, and regulatory compliance across Canadian and U.S. jurisdictions.
• Work closely with other TIS directors, Work and Asset management directors, and VPs to deliver integrated, high-quality services and solutions across the organization safely (Cybersecurity) and reliably aligned with business strategy.
• Build and mentor geographically distributed teams, fostering accountability, teamwork, and continuous improvement.
• Lead team members (Managers, Specialists) and indirect reports (Analysts, Advisors, Specialists).

You have:

• 8+ years' experience managing large enterprise systems, with 5+ years of experience in a leadership role in addition to a bachelor's degree in information technology, computer science, engineering or a related subject area
• Demonstrated experience operating and supporting IBM Maximo, Salesforce Field Mobility, Oracle and SAP along with experience leading distributed application support teams across multiple regions.

• Show a solid background in IT Service Management (ITSM) practices (incident, problem, change, service, performance management) with an ability to drive modernization, digital transformation, and regulatory compliance
• Demonstrate leadership experience in an onshore/offshore delivery model with follow the sun, 24/7 global support

• An excellent written and verbal communicator who has strong vendor management and contract negotiation skills in addition to being a strategic problem solver, providing operational excellence with a continuous improvement mentality
• Successful in participating in M&A system integration activities with minimum business disruption while being a leader who can team build in geographically distributed environments

• 10 years of experience managing large enterprise systems
• Certifications in ITSM (e.g., ITIL), project management (e.g., PMP), or relevant technology platforms (SAP Oracle) are helpful

• Work performed in a typical…