Patient Registration Coordinator

Overview

New Season Treatment Centers is a national health care service provider of outpatient treatment centers that specialize in safe, quality care for individuals living with Opioid Use Disorder (OUD). Operating in over 70 treatment centers across multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management to address the underlying causes of OUD and provide a continuum of care on the journey to recovery.

• Complete the pre-registration process for all new clients and schedule appointments accordingly, including orientation of new patients, monitoring patient activities on center premises, and providing customer service as a point of contact for patient inquiries.
• Collect co-payments and patient financial responsibility at the time of service.
• Ensure that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy.
• Maintain strong communication with the Program Director, physicians, and other nursing staff regarding intakes.
• Verify insurance benefits and obtain prior authorization as necessary.
• Complete administrative tasks including answering phones, checking and delivering mail, maintaining supply inventory, anticipating supply needs, ordering supplies, and verifying receipt of supplies, as applicable.
• Maintain confidentiality and safeguard the operations of the business.
• Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met.
• Adhere to the service policy and principles of CMG/New Seasons.
• Perform other duties as assigned.

This position requires a High School Diploma or GED.

Strong customer service background, knowledge of electronic health records systems, and medical insurance.

Minimum of 1 year receptionist and cashier or related experience and a minimum of 1 year of healthcare experience.

Ability to read, write legibly, and comprehend written and spoken words. Basic computer literacy and the ability to learn new software programs. Strong communication skills. Ability to read, analyze, and interpret complex documents. Ability to effectively present information to management, public groups, and customers.

The physical demands and work environment are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Finger Dexterity:
  Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.
• Talking:
  To convey detailed or important instructions to employees, patients, and applicants.
• Hearing:
  Ability to hear normal conversations and receive ordinary information.
• Vision:
  Visual acuity necessary to observe patients and work on computers.
• Physical Strength:
  Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally.

Ability to operate in an open work area with moderate everyday noise.

• Analytical Skills
• Business Acumen / Understanding the Organization
• Communication
• Detail Orientation / Attention to Detail
• Ethics / Values / Integrity
• Information Gathering
• Problem Solving
• Time Management

Reasoning Ability:
Ability to resolve practical problems and deal with a variety of concrete variables. Ability to interpret instructions furnished in written, oral, diagram, or schedule form. Ability to maintain confidentiality.

Mathematics Ability:
Ability to perform basic arithmetic and compute rate, ratio, and percent.

Language Ability:
Ability to read, analyze, and interpret general business materials; ability to write reports and business correspondence; ability to effectively present information and respond to questions from groups of managers, employees, patients, and the general public.

N/A