Front Desk Patient Advocate; FDPA- Gastonia, NC

Overview

Staring as a single clinic in 1987 Compleat Rehab & Sports Therapy now has more than 15 clinics in North and South Carolina and continues to grow. Our patients benefit from a diverse set of programs and specialties, from Lymphedema Treatment to Pelvic Floor Therapy to Driving Rehabilitation. Compleat Rehab is a patient-centered therapy clinic committed to creating a welcoming, supportive experience for every person who walks through our doors.

We’re looking for friendly, reliable professionals who take pride in being organized, positive, and great with people. If you’re someone who shows up prepared, enjoys helping others, and knows how to brighten someone’s day, this role may be for you.

The Front Desk Patient Advocate (FDPA) is the first point of contact for our clinic and plays a key role in shaping each patient’s experience. This position supports daily front-office operations, including patient onboarding, scheduling, and billing support, while delivering outstanding customer service.

• Greet and assist patients and families in person and by phone
• Schedule and manage patient appointments
• Support patient onboarding and intake processes
• Assist with billing, payments, and insurance-related questions
• Maintain accurate records and support smooth clinic operations

• Strong customer service and communication skills
• Ability to multitask and stay organized in a busy environment
• Ability to pass a background check

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays

• Outpatient clinic setting
• Sitting, standing, walking, and use of standard office equipment
• Regular use of computers and mobile devices

This job description reflects management’s assignment of essential functions and may be adjusted as needed.

Compleat Rehab is an Equal Employment Opportunity Employer and values diversity.

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