Customer Service Representative

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As a manufacturer of engineered fabrics, Burlan creates essential products that exceed our customer's expectations. We are passionate about combining innovative, high-quality solutions with superior service and are devoted to improving the lives of our stakeholders and community.

Seeking a highly motivated, outgoing and enthusiastic customer service rep committed to exceed the expectations of both external and internal customers by being highly responsive, proactive, and a problem solver. CSRs develop close working relationships with clients by building trust and adding value through efficiency, accuracy and problem solving to become an asset for their growth and profitability.

• Receiving customer orders and accurately processing them in our ERP System (Syteline)
• Rigorously follow the system of checks and balances to uncover and correct order entry errors before they negatively impact our business or that of our clients
• Respond to customer inquiries for order status, order adjustments, samples, lead times, etc.
• Be the primary back up for outside sales representatives when they are out of the office
• Collaborate with and support teammates in customer service, outside sales, production, planning, accounting, logistics, IT, etc. to meet customer needs while optimizing company assets and capabilities
• Discover and present opportunities to continuously improve our company and for us to become a more valued partner to our clients
• Serve as a backup to the Shipping clerk with rate and routing daily shipments as needed
• Billing and other duties as assigned by supervisor
• In-office based position

• 5+ years of experience
• Strong written and oral communication skills
• Excellent interpersonal and organizational skills
• Ability to set priorities, work with minimum supervision, and handle numerous activities simultaneously, across a broad number of divisions
• Ability to work in a fast-paced, high pressure technical environment
• Embraces problems and challenges as opportunities to impress clients and differentiate themselves and our company from the competition
• Proficient in MS Office Applications:
  Outlook, Excel, Word, Power Point
• Working experience with Syteline and management reporter preferred
• A college degree from a credited university and/or strong related experience is preferred

• Mid-Senior level

• Full-time

• Other

• Packaging and Containers Manufacturing

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