Customer Experience Representative

Are you looking for a reputable, stable company with supportive management who will value what you bring to the organization? If you are a self-motivated individual with great work ethic, then we would love to get to know you!

About GSM Services

GSM Services has been providing high-quality home and commercial improvement services to the Greater Charlotte area since 1927. We offer a wide variety of services for residential and commercial properties, including heating and cooling, insulation, and roof repair and replacement.

The great people we add to our team enjoy a fun, friendly workplace where we provide training and benefits to allow us to keep them for years. Our high standards and uncompromising commitment to customer satisfaction has made GSM Services a success and a great place to work. We are always looking for qualified individuals who are willing to provide the highest quality of work possible.

GSM Services wants to be the best place to work in our region and it takes teamwork to come together, work together and succeed together.

Experience: 1+ years in Customer Experience or Customer Service (preferred)

Hours Monday - Friday 8:00 am - 5:00 pm and On-Call Phone Support Rotation for weekends and holidays

At GSM Services , our customers come first—and that starts with you. As a Customer Experience Representative, you’ll be the friendly, professional voice that connects our customers to the high-quality service we’ve delivered for nearly a century. If you thrive in a fast-paced environment, love helping people, and take pride in delivering exceptional service, we want to meet you!

• Deliver outstanding customer service while upholding GSM Services’ quality and performance standards
• Answer incoming calls and direct them efficiently
• Make outbound follow-up calls for service and sales support
• Schedule service and sales appointments accurately and professionally
• Take and relay phone messages promptly
• Provide clear, helpful information to customers
• Perform general administrative and clerical support duties
• Prepare correspondence and documents
• Conduct 3-Month Happy Calls to ensure customer satisfaction
• Confirm appointments across all divisions as needed
• Participate in the On-Call Phone Support Rotation for weekends and holidays

• Professional appearance and demeanor
• Strong attention to detail and excellent organizational skills
• Reliable, self-motivated, and proactive
• Ability to remain calm and effective under pressure
• Excellent verbal and written communication skills
• Strong interpersonal and customer-focused skills
• Proficiency with MS Word, Excel, and Outlook
• Proven ability to multitask in a fast-paced, dynamic environment
• Ability to read and write English at a high school level

• Be part of a respected company with a long-standing reputation for excellence
• Work with a supportive, team-oriented leadership group
• Make a real impact on customer satisfaction and company success
• Enjoy opportunities for growth and long-term career development