Facility Operations Leader

• Proficient communication skills
• Demonstrates problem-solving skills

PHYSICAL PLANT (NW-PHYP-IUNWA)

The Indiana University (IU) Northwest Physical Plant department supports the university's academic mission by providing safe, efficient, and responsive maintenance and landscaping/grounds services across campus. The department is responsible for the ongoing operational integrity, appearance, compliance, and functionality of campus facilities and grounds. Through proactive maintenance, adherence to industry best practices, and continuous improvement initiatives, the team ensures a reliable, high-quality campus environment for students, faculty, staff, and visitors.

• Provides direct supervision and operational leadership for Maintenance and Landscaping/Grounds staff, ensuring clear accountability for performance, productivity, and service quality.
• Develops and manages daily and long‑range work schedules to ensure appropriate staffing coverage and timely response to campus needs.
• Monitors work order systems and preventive maintenance programs to ensure completion, compliance, and operational efficiency.
• Conducts regular inspections of buildings, grounds, and infrastructure to proactively identify deficiencies and implement corrective action plans.
• Ensures compliance with university policies, safety standards, regulatory requirements, and industry best practices.
• Collaborates with campus leadership to prioritize projects and align facility operations with institutional goals.
• Leads process improvement initiatives to enhance service delivery, cost effectiveness, and long‑term asset preservation.
• Supports budget oversight related to operational supplies, equipment, and workforce planning.

• Provides day‑to‑day operational management of Facility Operations staff.
• Establishes short‑term operational objectives.
• Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
• Analyzes, monitors, and evaluates assigned staff performance; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
• Ensures adequate staffing and effective scheduling; participates in and informs employment decisions for assigned staff.
• Provides direct supervision and oversight of assigned staff and activities; impacts and is held accountable for, the performance of the team and/or assigned staff.
• Ensures and provides training to assigned staff to improve Facility Operations; researches and identifies development opportunities for assigned staff.
• Researches and stays up‑to‑date on new industry Facility Operations standards, best practices, and emerging technology; keeps next‑level leader(s) informed of trends as well as significant problems.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

• Bachelor's degree in business, inventory management, controls, facilities management, or related field

• 5 years of progressively responsible experience in facilities operations, maintenance, landscaping/grounds, or related operational environment
• Prior supervisory or team leadership experience overseeing skilled trades, grounds, or maintenance staff
• Experience in higher education, public sector, or similarly complex institutional environments
• Experience managing preventive maintenance programs and computerized maintenance management systems (CMMS)
• Demonstrates experience in performance management, workforce planning, and operational process improvement

• Valid driver's license and ability to be insured by Indiana University upon date of hire

• Ability to work in a safe and efficient manner
• Strong verbal communication and listening skills
• Proficient communication skills
• Effective leadership skills
• Demonstrates problem‑solving skills
• Demonstrates a high commitment to quality
• Ability to simultaneously handle multiple priorities
• Understanding of budgets…