Field Service Specialist

Job Purpose

The Field Service Specialist will communicate with rental customers and internal staff to coordinate service of equipment away from branch locations. The Field Service Specialist will dispatch field maintenance, assist in tracking costs, and input work orders.

• Assist the Maintenance Supervisor with the following:
  • Communication with all customers, internal and external – including over the phone troubleshooting
  • Processing of field service work orders
  • Parts ordering
  • Coordination of outside vendors
• Coordinate and dispatch all road mechanics in a timely manner
• Ensure unparalleled customer satisfaction and raise customer issues to Maintenance Supervisor
• All other tasks assigned by Management
• Adhere to company policies and procedures

• High School diploma with experience in the heavy equipment industry
• Prior experience in the equipment rental industry within a service capacity

• Understanding of fleet maintenance
• Customer service resolution
• Ability to develop rapport with customers
• Interpersonal communication
• Technical Diagnostics

Pay Range: $25.00 - $27.00 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.