Manager - Special Events

Position Summary

The incumbent in this position is responsible for implementing a sales action plan for the development of the designated market segments. Prepare proposals and/or contracts to advise prospective customers of meeting space and/or banquet date, space, and rate availability. Compute and quote prices for same with prior approval from VP – F&B and/or Assistant Director – Banquets. Execute Banquet events based on client requests from start to finish, to include staff management, service compliance, and total payment reconciliation.

Overview:
The incumbent in this position is responsible for implementing a sales action plan for the development of the designated market segments. Prepare proposals and/or contracts to advise prospective customers of meeting space and/or banquet date, space, and rate availability. Compute and quote prices for same with prior approval from VP – F&B and/or Assistant Director – Banquets. Execute Banquet events based on client requests from start to finish, to include staff management, service compliance, and total payment reconciliation.

• Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice of gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Ensure all property Team Members and supporting departments are aware of, and fulfilling, their designated responsibilities in support of any casino programs or promotions.
• Annual planning process coordination including developing planning calendar, managing the budgeting process, and providing roll-ups and reports on a timely basis.
• Must communicate and comply with company policies, processes, and procedures.
• Continually evaluates each piece of business to ensure maximum revenue is generated.
• Participates in the controlling of costs of goods sold.
• Works closely with the casino and special events department on hotel/casino functions to ensure successful events.
• Maximizes room rental charges for non-food and beverage generated business.
• Communicates all information pertinent to each sales and catering group business.
• Ensures quality of food and service in the Catering Department meets the high standards that have been established.
• Participates in community activities to introduce the Catering Department ensuring proper procedures are followed resulting in efficient operation of each department.
• Promotes positive guest/employee relations.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.

• Attend seminars when needed.

Education and/or Experience Requirements:
Bachelor’s degree in Restaurant Management with four (4) to five (5) years of banquet experience.

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Prior experience in the Gaming industry preferred.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

• Excellent verbal and written communication and negotiation skills.
• Advanced knowledge of competitive market.
• Must be proficiency in Microsoft, Excel, Word, PowerPoint and Outlook.
• Excellent organizational and professional business writing skills required.
• Sales CRM Software and Event Order Management.

• Must be able to deal professionally with senior level executives and their staff.
• Good verbal and written communication skills are a must.
• Must be willing to work a flexible schedule.
• Must have the ability to withstand noisy and smoke-filled environments.
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head.

The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.