Workplace & Logistics Final Mile Specialist

Workplace & Logistics Final Mile Specialist

Join to apply for the Workplace & Logistics Final Mile Specialist role at Hilldrup

This role leads and coordinates complex workplace, logistics, and final‑mile delivery solutions ’ll serve as the primary client contact while working with vendors, storage, transportation, and delivery operations. Balancing strategic oversight with hands‑on coordination, you’ll ensure operational efficiency, accurate documentation, issue resolution, and exceptional customer experiences across commercial moves, storage projects, and home delivery services.

You will help coordinate end‑to‑end workplace, logistics, and final‑mile delivery solutions for Hilldrup, serving as the primary point of contact for clients and ensuring a seamless, professional experience while aligning internal teams, agents, and service partners. Your role blends hands‑on coordination with strategic oversight to ensure each move, storage project, or delivery meets customer expectations and Hilldrup’s service standards.

You’ll help with commercial moves and storage projects by receiving and updating orders, coordinating origin and destination services, monitoring ETAs, and maintaining accurate documentation for billing and reporting. You proactively identify and resolve issues, communicate status updates clearly, and ensure all records are complete and accurate. You may also support client presentations, conduct occasional site visits, and provide after‑hours support for assigned accounts as needed.

You will contribute initiatives across workplace solutions, logistics, and delivery services. You will partner with sales, operations, and technology vendors, use route optimization and logistics tools effectively, and remain flexible to support evolving business needs while upholding Hilldrup’s values and commitment to exceptional service.

• High school diploma
• Two to three years of customer service experience

• Customer service and client relationship management
• Strong verbal and written communication
• Cross‑functional collaboration and teamwork
• Project and logistics coordination
• Problem‑solving and proactive issue resolution
• Organizational and time management skills
• Attention to detail and documentation accuracy
• Leadership and team support
• Strategic thinking and operational planning
• Ability to manage multiple priorities simultaneously
• Data tracking, reporting, and performance measurement
• Familiarity with route optimization and logistics tools
• Microsoft Office proficiency
• Flexibility and adaptability in a fast‑paced environment

Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Incumbents offered this position must successfully complete a background and drug test to continue with employment.

Entry level

Full‑time

Management and Manufacturing

Transportation, Logistics, Supply Chain and Storage