Assistant Store Manager - Customer Experience

Pet Smart, Inc.

-  - Responsibilities:
Lead and coach associates on proper processes to ensure pets in our care are safe and healthy.;
Oversees store events and marketing (adoptions, hotel, salon, etc.).;
Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets.;
Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and ethics.;
Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parents concerns.