Shift Lead - Garland
Listed on 2026-01-01
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Retail
Retail & Store Manager, Customer Service Rep
About The Team
Dash Mart is a local‑fulfillment center owned and operated by Door Dash, offering customers fast, reliable, and high‑quality delivery. Customers order their convenience, grocery, retail, and prepared foods in the Door Dash app, and our team members fulfill orders in a real, brick‑and‑mortar store for our Dashers to deliver. We’re open early and close late – some sites even run 24/7.
AboutThe Role
Dash Mart is looking for a motivated and experienced individual that excels in fast‑paced, physical environments. In this role, you will work within a local‑fulfillment center supporting Site Management, running great shifts and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment, maintaining inventory, and in some locations, this involves preparing food in a light‑prep kitchen.
Responsibilities- Take ownership of your assigned shifts including warehouse and kitchen processes, safety/cleanliness, quality, and training.
- Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
- Guide Operations Associates through their shift by ensuring the team works safely and productively, and serving as the point of escalation for daily operations.
- Support operations in both the warehouse and kitchen, assist with day‑to‑day tasks, and lead by example.
- Engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse while providing a high‑quality experience for our customers.
- Contribute ideas to improve our quality and customer experience.
- Self‑motivated, positive, and a team player who brings a great attitude to work each day.
- Proven track record of success in food and beverage, warehouse, and/or retail environments.
- Able to be on your feet, move heavy products, lift up to 50 lbs (if necessary), and operate a pallet jack and hand truck.
- Ability and desire to obtain and maintain a food handling certificate (Door Dash will provide training).
- High school diploma or GED equivalent (college diploma is a plus but not required).
- At least 18 years of age.
- Organized and proficient in Google Docs and Google Sheets.
- Flexibility in your schedule; available for a variety of shifts per the hiring site’s needs.
- Market‑competitive pay
- Opportunity for pay increases twice a year based on performance
- Paid time off (PTO) and sick leave
- Health benefits starting Day 1 (Medical, Dental, & Vision)
- 401(k) match
- Gym membership reimbursement (up to $75/month)
- Monthly Dash Pass subscription including access to HBO max and Lyft Discounts
- Employee Assistance Program
- Career advancement opportunities
Base Pay: $19.30—$19.30 USD. Actual compensation within this range is determined by factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
Door Dash cares about you and your overall well‑being. We offer a comprehensive benefits package to all regular employees, including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act). Additional benefits include medical, dental, vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program.
Statementof Non‑Discrimination
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent other subtler forms of inappropriate behavior, such as stereotyping. We value a diverse workforce and encourage applicants from all backgrounds.
We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulations.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Seniority Level- Mid‑Senior level
- Full‑time
- Management and Manufacturing
- Software Development
Referrals increase your chances of interviewing at Door Dash by 2x.
Location Highlights- Garland, TX – Apply BELOW
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