Wendys Assistant Manager – WEN Garland – Garland; Garland, TX

Summary

Assists the General Manager in managing the operations and staff of a Wendy’s restaurant, including the execution of all Company policies, procedures, programs and systems. Participates in the achievement of store objectives while following all Company guidelines. Ensures compliance with all federal, state and local laws and ethical business practices.

Essential Duties and Responsibilities

• Sales Goals
  • Works with restaurant management team to meet sales goals versus budget and prior year.
  • Participates in execution of national and local marketing programs and new product roll-outs.
  • Identifies and communicates sales trends to General Manager.
• Managing Cost
  • Manages food, labor and paper costs and other controllable expenses.
  • Works with restaurant management team to meet profit objectives.
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• Human Resources
  • Ability to get along with staff and co-workers
  • Ensures the execution of the restaurant’s overall Human Resources programs.
  • Assists in processes crew applications and sets up interviews, checks references.
  • Maintains an on-going system for the recruitment, development, recognition and retention of store management and crew.
  • Manages subordinate store management and crew employees in a manner which maximizes retention and contributes towards achievement of turnover goals.
  • Utilizes approved interviewing tools to identify qualified applicants who positively reflect Wendy’s image.
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• Quality, Service, and Cleanliness
  • Ensures Sparkle certification is maintained by execution of Quality, Service and Cleanliness standards on assigned work shifts.
  • Trains and executes all food safety procedures and ensures compliance with Health Department regulations.
  • Interacts with customers.
  • Notifies GM and ensures a timely resolution of all customer complaints.
  • Utilizes service times to determine efficiency.
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• Training
  • Executes Crew Orientation and Training system.
  • Executes specific training as requested or needed to resolve problems.
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• Operations
  • Ensures proper execution of Company operating policies and procedures.
  • Anticipates and identifies problems and initiates appropriate corrective action.
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• Controls
  • Executes Company policies and procedures for the control of cash, property, product and equipment.
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• Administrative
  • Completes all administrative requirements and reports.
  • Manages employee files, payroll records, and other Company records in accordance with Company policies and legislative regulations.
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* REGULAR ATTENDANCE IS AN ESSENTIAL FUNCTION OF THIS POSITION*

Performs all other job-related duties as may be assigned or required.

Supervisory Responsibilities

This job position has subordinate supervisors that report directly to him/her. They are Crew Leader, Shift Supervisor and AMIT. There are at least 30 employees who report to the subordinate supervisors and also, there could be as many as 18 employees on shift that report to this position.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge
  • Company’s operating systems and procedures.
  • Company’s policies and procedures related to job responsibilities.
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Education and/or Experience

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

• Language Skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Mathematical Skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Reasoning Ability
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.…