Manufacturing Customer Service Planner

The Customer Service Planner serves as the primary liaison between customers, production planning, and supply chain. This role ensures customer orders are accurately captured, scheduled, and delivered on time by coordinating demand, capacity, and material availability. The ideal candidate brings strong communication skills, manufacturing knowledge, and a proactive approach to solving problems before they impact customers.

• Serve as the central point of contact for customers regarding order status, delivery schedules, lead times, and inventory availability.
• Enter, review, and maintain customer orders in the ERP system, ensuring accuracy in pricing, quantities, promise dates, and configuration details.
• Manage order changes, expedite requests, and customer inquiries with urgency and professionalism.
• Communicate potential delays, constraints, or supply issues early and offer alternative solutions.
• Perform clerical duties including answering phones, filing, data entry.

• Collaborate with customers to collect regular demand forecasts and reconcile them with internal capacity plans.
• Work with the Purchasing and Warehouse teams to confirm raw material and component availability against customer demand.
• Create work orders as necessary to proactively meet customer demand and ensure uninterrupted supply of each part number.

• Identify recurring customer issues or internal bottlenecks and collaborate cross‑functionally to implement corrective actions.
• Participate in continuous improvement initiatives related to order flow, communication processes, and customer satisfaction.
• Review, update, and maintain customer‑facing and internal process documents to ensure accuracy and relevance. Verify that all departments are using the correct, up‑to‑date versions and coordinate revisions when changes are required.

• High School Diploma
• 3+ years of experience in manufacturing, production planning, customer service, or supply chain roles.
• Understanding of manufacturing operations and production workflows.
• Proficiency with Microsoft Office including Excel, Word, and Outlook
• Advanced communication, time management, and problem‑solving skills.

• Experience in high-mix/low-volume or engineered‑to‑order manufacturing environments.
• Knowledge of ERP/MRP systems
• Familiarity with AS9100.

• Written and Verbal Communication
• Customer Focus
• Attention to Detail
• Cross‑Functional Collaboration
• Adaptability
• Analytical Thinking
• Ownership & Accountability