Bilingual Customer Service Representative II

Summary

Responsible for providing entry-level day-to-day administrative and business support to EWS Department and carrying out administrative responsibilities as established through departmental needs.

$15.54- $19.25 (Depending on qualifications and experience)

Monday through Friday 7:00AM - 5:30PM and Saturday 7:00AM - 3:00PM. Staff is rotated to work on some Saturdays.

• Process customer transactions utilizing specialized scale software.
• Accurately record weights of incoming waste and monitor incoming loads for unauthorized waste.
• Conduct charge, check and cash customer transactions.
• Inspect conditions in scale house and surrounding area for appearance, cleanliness, and safety.
• Provide entry level day-to-day administrative and business support.
• Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel.
• Ensure customer compliance with facility rules and notify supervisors of violations as necessary.
• Prepare and maintain office files, including office filing.
• Collect and organize data to generate reports, presentations, and assist with research and projects.
• Maintain department accounting records including invoices, expenses and office supply orders.
• May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers.

• High School Diploma or General Equivalency Diploma (G.E.D.)
• Up to 1 year related experience

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Education/

Experience:

• Up to 1 year advanced study or training beyond the high school level
• 1-2 years administrative experience

• Basic skills in PC and systems applications
• Good customer service and telephone etiquette skills
• Good organizational skills
• Good oral and written communications skills
• Ability to multitask
• Ability to adapt to various working environments
• Ability to work independently and/or in a team environment
• Ability to work under close supervision
• Bilingual

Valid Class C Texas driver's license

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. The incumbent will be required to stand for extended periods of time throughout the day.